---
title: "The Provision of Resource Augmentation Services for UC Administration"
ocid: "ocds-b5fd17-4be55887-24c3-4b40-b621-f3e64538c884"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-4be55887-24c3-4b40-b621-f3e64538c884"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-4be55887-24c3-4b40-b621-f3e64538c884.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-4be55887-24c3-4b40-b621-f3e64538c884.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR WORK AND PENSIONS"
published: "2020-06-18"
---

# The Provision of Resource Augmentation Services for UC Administration

Buyer: DEPARTMENT FOR WORK AND PENSIONS  
Current stage: Award  
OCID: ocds-b5fd17-4be55887-24c3-4b40-b621-f3e64538c884

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-4be55887-24c3-4b40-b621-f3e64538c884)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-4be55887-24c3-4b40-b621-f3e64538c884.json)

## Summary

The Department for Work and Pensions published a contract titled "The Provision of Resource Augmentation Services for UC Administration" on 18 June 2020. This contract falls under the call centre services category, aiming to provide telephony helpline services to assist customers with inquiries related to Universal Credit. The procurement method used was a limited negotiated procedure without prior publication. The contract period commenced on 21 April 2020 and is set to conclude on 6 October 2020, with the tender submission deadline having been 20 April 2020.

This procurement process offers significant opportunities for businesses in the call centre sector, particularly those capable of providing comprehensive telephony services. Companies with expertise in handling customer inquiries, particularly in social services or financial sectors, would be well-suited to engage with this contract. As the awarded contract has a substantial value of £34,548,126, there is potential for business growth and expansion for organisations that can meet the specific needs outlined by the buying authority.

## Notice

Awarded Contract Notice for the provision of telephony helpline services to provide customers with information about Universal Credit particularly focusing on payments, earning, how to claim, health & complex needs and appointments. Additional information: Redacted Contract document attached

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/6792c944-ac03-4aeb-a56f-bf565efc8e46 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Negotiated procedure without prior publication (above threshold) |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Jun 2020 |
| Submission deadline | 20 Apr 2020 |
| Future notice date | Not specified |
| Award date | 19 Apr 2020 |
| Contract period | 20 Apr 2020 - 6 Oct 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £25,291,201 |
| Lots value | Not specified |
| Awards value | £34,548,126 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR WORK AND PENSIONS |
| Locality | LEEDS |
| Post town | Leeds |
| Postcode | LS2 7UA |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE42 Leeds |
| Local authority | Leeds |
| Electoral ward | Little London & Woodhouse |
| Westminster constituency | Leeds Central and Headingley |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CAPITA BUSINESS SERVICES |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 18 Jun 2020 at 08:51 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/6792c944-ac03-4aeb-a56f-bf565efc8e46

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/6792c944-ac03-4aeb-a56f-bf565efc8e46
  18th June 2020 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/fe19d73d-54af-48c6-9b6e-2ac7f3d9353e
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-4be55887-24c3-4b40-b621-f3e64538c884. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-4be55887-24c3-4b40-b621-f3e64538c884.json.