---
title: "Research with Patients, Carers and GP Practice Staff: Online and Video Consultations in Primary Care"
ocid: "ocds-b5fd17-4c190a1a-14c4-4273-9b2e-2aa28c2c2257"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-4c190a1a-14c4-4273-9b2e-2aa28c2c2257"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-4c190a1a-14c4-4273-9b2e-2aa28c2c2257.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-4c190a1a-14c4-4273-9b2e-2aa28c2c2257.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NHS ENGLAND"
published: "2021-10-25"
---

# Research with Patients, Carers and GP Practice Staff: Online and Video Consultations in Primary Care

Buyer: NHS ENGLAND  
Current stage: Award  
OCID: ocds-b5fd17-4c190a1a-14c4-4273-9b2e-2aa28c2c2257

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## Summary

The procurement process, initiated by NHS England, is aimed at sourcing a supplier for the project titled "Research with Patients, Carers and GP Practice Staff: Online and Video Consultations in Primary Care." This project falls within the health services industry category and is located in Leeds, England. The procurement method adopted is a limited competitive quotation, with a contract value of £149,000. The tender period closed on 2 September 2021, while the contract is scheduled to begin on 1 October 2021 and run until 12 August 2022. The award for this contract was made on 28 September 2021.

This tender presents significant opportunities for growth, particularly for small to medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) engaged in healthcare research and consultancy. Businesses that specialise in user experience research, patient engagement, or qualitative analysis will be well-positioned to compete for similar contracts, as the project seeks to leverage in-depth insights into online consultation systems. Engaging effectively with a diverse user panel and GP practice staff is crucial, making this an ideal occasion for organisations that excel in participatory research methodologies.

## Notice

The Authority is looking for a Supplier for the provision of research with patients, carers and GP Practice Staff to support NHSE/I's understanding of the real world use of online and video consultation systems in primary care. This is expected to be a 8-12 month programme of work, with a report delivered in 2022 ( by April 2022). The aim of this project is to understand user experiences (staff and patients) across a selection of GP online consultation platforms found in primary care in England. The project will contribute new knowledge about how patients and carers navigate online consultation platforms and digital pathways in general practice, including the remote interaction between the practice and the patient. The research will be based on proactive engagement with an inclusive user research panel, comprising a diverse sample of patients and carers, and engagement with GP practice staff to understand their perspectives and experiences. This project is expected to integrate qualitative usability testing (delivered by researchers at NHSE/I) and in-depth interview and public engagement methods to evaluate user experiences of online consultation platforms in primary care. Please be aware that a supplier is sought to undertake qualitative research and recruitment activities, not to undertake structured usability testing across different online consultation platforms.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/c34659fe-cceb-4e45-b392-706d881a0365 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Competitive quotation (below threshold) |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 25 Oct 2021 |
| Submission deadline | 2 Sep 2021 |
| Future notice date | Not specified |
| Award date | 27 Sep 2021 |
| Contract period | 30 Sep 2021 - 12 Aug 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £149,000 |
| Lots value | Not specified |
| Awards value | £142,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS ENGLAND |
| Locality | LEEDS |
| Post town | Leeds |
| Postcode | LS2 7UE |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE42 Leeds |
| Local authority | Leeds |
| Electoral ward | Little London & Woodhouse |
| Westminster constituency | Leeds Central and Headingley |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | T/A TRAVERSE |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85100000 - Health services

## Release History

- 25 Oct 2021 at 16:16 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/c34659fe-cceb-4e45-b392-706d881a0365

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/c34659fe-cceb-4e45-b392-706d881a0365
  25th October 2021 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-4c190a1a-14c4-4273-9b2e-2aa28c2c2257. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-4c190a1a-14c4-4273-9b2e-2aa28c2c2257.json.