--- title: "Digital Customer Experience Strategy Partner" ocid: "ocds-b5fd17-4c25f2a9-12dc-4dfc-8efd-3dd6932f3cc3" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-4c25f2a9-12dc-4dfc-8efd-3dd6932f3cc3" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-4c25f2a9-12dc-4dfc-8efd-3dd6932f3cc3.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-4c25f2a9-12dc-4dfc-8efd-3dd6932f3cc3.json" source: "Contracts Finder" current_stage: "Tender" buyer: "THE UNIVERSITY OF MANCHESTER" published: "2024-12-19" --- # Digital Customer Experience Strategy Partner Buyer: THE UNIVERSITY OF MANCHESTER Current stage: Tender OCID: ocds-b5fd17-4c25f2a9-12dc-4dfc-8efd-3dd6932f3cc3 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-4c25f2a9-12dc-4dfc-8efd-3dd6932f3cc3) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-4c25f2a9-12dc-4dfc-8efd-3dd6932f3cc3.json) ## Summary The University of Manchester has initiated a tender for a "Digital Customer Experience Strategy Partner" to support its ambitious programme of redefining external digital engagement. This initiative focuses on creating a seamless and personalised digital experience for diverse audiences, including prospective students, research partners, and alumni, aligning with the University's Manchester 2035 vision. The procurement, listed under the industry category of "Information systems or technology strategic review and planning services" (CPV 72222000), is managed through an open procedure. Key dates include the tender period ending on January 17, 2025, and the contract period running from March 1, 2025, to June 30, 2025. The project is based in the North West region of the United Kingdom, with the postal code M13 9PL. This tender presents significant business growth opportunities, especially for companies experienced in user-centred design, AI integration, and CRM systems. SMEs are particularly encouraged to apply, making this a viable opportunity for smaller businesses specialising in digital transformation and strategic planning services. The successful partner will co-create a long-term roadmap and target operating model, enhancing the University's digital capabilities and operational efficiency, ultimately positioning the institution as a global leader in digital innovation. Interested businesses can find further details and application requirements via the University's procurement portal. ## Notice The University of Manchester is embarking on an ambitious programme to redefine its external digital engagement. This initiative goes beyond a website design, aiming to create a seamless, personalised digital experience for diverse audiences, from prospective students to research partners and alumni. We are looking for an experienced strategic partner to co-create a long-term roadmap and target operating model that sets us up for success. The strategy will help us advance our digital capabilities, integrate advanced technologies such as AI and CRM, and align with our Manchester 2035 vision. With a focus on user-centred design, accessibility and operational efficiency, this transformation will position the University as a global leader in digital innovation. Additional information: Information, formalities and necessary requirements to be met will be set out in the procurement documents, all of which are available via the University's procurement portal In-Tend - https://in-tendhost.co.uk/manchesteruniversity/aspx/Home Is a Recurrent Procurement Type? : No ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/13a1c598-8a04-4048-9131-a3a587b2dfaa | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (above threshold) | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 19 Dec 2024 | | Submission deadline | 17 Jan 2025 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 1 Mar 2025 - 30 Jun 2025 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £200,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | THE UNIVERSITY OF MANCHESTER | | Locality | MANCHESTER | | Post town | Manchester | | Postcode | M13 9PL | | Country | England | | ITL 1 | TLD North West (England) | | ITL 2 | TLD3 Greater Manchester | | ITL 3 | TLD33 Manchester | | Local authority | Manchester | | Electoral ward | Hulme | | Westminster constituency | Manchester Rusholme | | Delivery location | TLD North West (England) | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72222000 - Information systems or technology strategic review and planning services ## Release History - 19 Dec 2024 at 14:49 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/13a1c598-8a04-4048-9131-a3a587b2dfaa - 19 Dec 2024 at 14:49 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/13a1c598-8a04-4048-9131-a3a587b2dfaa ## Documents - https://www.contractsfinder.service.gov.uk/Notice/13a1c598-8a04-4048-9131-a3a587b2dfaa 19th December 2024 - Opportunity notice on Contracts Finder - https://in-tendhost.co.uk/manchesteruniversity/aspx/ Additional information on how to apply for this contract ## Notice URLs - https://in-tendhost.co.uk/manchesteruniversity/aspx/Home ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-4c25f2a9-12dc-4dfc-8efd-3dd6932f3cc3. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-4c25f2a9-12dc-4dfc-8efd-3dd6932f3cc3.json.