---
title: "Young People's Confidential Online Counselling and Advice Service"
ocid: "ocds-b5fd17-4c40ae18-4e8d-4d62-b202-367f02e7f24a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-4c40ae18-4e8d-4d62-b202-367f02e7f24a"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-4c40ae18-4e8d-4d62-b202-367f02e7f24a.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-4c40ae18-4e8d-4d62-b202-367f02e7f24a.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "WIRRAL BOROUGH COUNCIL"
published: "2021-02-23"
---

# Young People's Confidential Online Counselling and Advice Service

Buyer: WIRRAL BOROUGH COUNCIL  
Current stage: Tender  
OCID: ocds-b5fd17-4c40ae18-4e8d-4d62-b202-367f02e7f24a

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## Summary

Wirral Borough Council is seeking proposals for the "Young People's Confidential Online Counselling and Advice Service", aimed at providing confidential support for young individuals aged 11 to 19, with potential extension to those up to 25 with special educational needs or disabilities. The procurement is classified under health and social work services and is currently in the Tender stage, with a deadline for submissions set for 24th March 2021. The total contract value is £202,640, and the service will be provided in Wirral, North West England. The procurement method is an open procedure, allowing any qualifying provider to apply.

This tender presents a significant opportunity for businesses specialising in mental health services, counselling, or online support platforms. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are especially encouraged to participate. Companies that can offer innovative digital solutions and have experience in working with young people will be well-suited to compete for this service, which aims to enhance emotional health and wellbeing among the youth in the region.

## Notice

Wirral Council is seeking proposals from suitably qualified and experienced providers for the provision of a confidential online counselling and advice service for 11-19 year olds (and up to age 25 for young people with SEN or disabilities) across Wirral. Support will be offered through a range of mediums including online messaging, instant chat with a counsellor, text messaging and moderated message boards and forums. The service will operate anonymously, to encourage and empower young people to seek advice and support on issues and problems that they may not have sought help for using more traditional face to face services. The service will be a preventative emotional health and wellbeing support service designed to support low level mental health needs of young people. Young people requiring more complex support will be signposted to the most appropriate local services.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/cf999d69-21d1-4804-aa39-38cceedc5fcf |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Feb 2021 |
| Submission deadline | 24 Mar 2021 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 31 Aug 2021 - 31 Aug 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £202,640 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WIRRAL BOROUGH COUNCIL |
| Locality | BIRKENHEAD |
| Post town | Chester |
| Postcode | CH41 5AL |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD74 Wirral |
| Local authority | Wirral |
| Electoral ward | Birkenhead and Tranmere |
| Westminster constituency | Birkenhead |
| Delivery location | TLD North West (England) |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85000000 - Health and social work services

## Release History

- 23 Feb 2021 at 12:26 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/cf999d69-21d1-4804-aa39-38cceedc5fcf

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/cf999d69-21d1-4804-aa39-38cceedc5fcf
  23rd February 2021 - Opportunity notice on Contracts Finder

## Notice URLs

- http://www.wirral.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-4c40ae18-4e8d-4d62-b202-367f02e7f24a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-4c40ae18-4e8d-4d62-b202-367f02e7f24a.json.