---
title: "Customer Relationship Management System"
ocid: "ocds-b5fd17-4c40b9d9-f41e-42d4-9517-f212a298bdb4"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-4c40b9d9-f41e-42d4-9517-f212a298bdb4"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-4c40b9d9-f41e-42d4-9517-f212a298bdb4.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-4c40b9d9-f41e-42d4-9517-f212a298bdb4.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HM LAND REGISTRY"
published: "2025-10-02"
---

# Customer Relationship Management System

Buyer: HM LAND REGISTRY  
Current stage: Award  
OCID: ocds-b5fd17-4c40b9d9-f41e-42d4-9517-f212a298bdb4

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-4c40b9d9-f41e-42d4-9517-f212a298bdb4)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-4c40b9d9-f41e-42d4-9517-f212a298bdb4.json)

## Summary

The procurement process, led by HM Land Registry, involved the acquisition of a Customer Relationship Management System, a project categorised under Customer Relation Management software package (CPV 48445000). The contract, valued at £9,500,000, was conducted through a selective procurement method as a call-off from a framework agreement. Located in the United Kingdom, the process reached the award stage on 27th April 2020, with the contract period starting on 1st May 2020 and extending until 28th December 2026. This extension was enacted for the second time, as per the most recent update on 2nd October 2025.

This tender presents a significant business growth opportunity for specialised IT service providers with expertise in CRM software development and implementation. SMEs, in particular, should find this project appealing given HM Land Registry's suitability criteria that favour such enterprises. Engaging in this sector not only opens avenues to substantial financial gains but also aids in establishing a reputable client base within the public sector, potentially leading to future collaborations and contracts.

## Notice

Customer Relationship Management System Year 2 extension invoked to 28 December 2026.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/0034e4cb-0b1e-422f-ace5-b2d5c6d20883 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 Oct 2025 |
| Submission deadline | 23 Dec 2019 |
| Future notice date | Not specified |
| Award date | 26 Apr 2020 |
| Contract period | 30 Apr 2020 - 27 Dec 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £9,500,000 |
| Lots value | Not specified |
| Awards value | £4,231,561 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HM LAND REGISTRY |
| Locality | PLYMOUTH |
| Post town | Plymouth |
| Postcode | PL5 9BY |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK4 Devon |
| ITL 3 | TLK41 Plymouth |
| Local authority | Plymouth |
| Electoral ward | Honicknowle |
| Westminster constituency | Plymouth Moor View |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TISSKI |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48445000 - Customer Relation Management software package

## Release History

- 2 Oct 2025 at 06:43 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/0034e4cb-0b1e-422f-ace5-b2d5c6d20883
- 10 Dec 2024 at 14:33 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/0034e4cb-0b1e-422f-ace5-b2d5c6d20883
- 11 Jun 2020 at 11:28 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/0034e4cb-0b1e-422f-ace5-b2d5c6d20883

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/0034e4cb-0b1e-422f-ace5-b2d5c6d20883
  2nd October 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-4c40b9d9-f41e-42d4-9517-f212a298bdb4. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-4c40b9d9-f41e-42d4-9517-f212a298bdb4.json.