---
title: "Direct Payment Virtual Wallet and Pre-Paid Cards Payment System"
ocid: "ocds-b5fd17-4c420ae4-6987-4282-abb8-f6bbf8bbc733"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-4c420ae4-6987-4282-abb8-f6bbf8bbc733"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-4c420ae4-6987-4282-abb8-f6bbf8bbc733.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-4c420ae4-6987-4282-abb8-f6bbf8bbc733.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HAMPSHIRE COUNTY COUNCIL"
published: "2023-09-25"
---

# Direct Payment Virtual Wallet and Pre-Paid Cards Payment System

Buyer: HAMPSHIRE COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-4c420ae4-6987-4282-abb8-f6bbf8bbc733

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## Summary

The Hampshire County Council has awarded a contract for the provision of a managed accounts service, focusing on direct payment/personal health budget support. The contract, valued at £664,000 GBP, was awarded to People Places Lives Limited. It was procured through a selective procurement method, calling off from a framework agreement. The contract period starts on August 31, 2023, and ends on August 30, 2027.

The planning stage involves a market engagement exercise by Hampshire County Council for Direct Payment Support Services. The exercise aims to inform the council's procurement strategy and assess market offerings related to managed accounts, information, guidance, and financial administration mechanisms. The exercise targets SMEs and VCSEs as potential suppliers and involves completing a questionnaire via the council's In-Tend Portal by November 30, 2022. The exercise is an opportunity for businesses involved in supporting direct payments to engage and contribute to future procurement opportunities.

## Notice

The contract provides a managed accounts service, where an individual requires support to facilitate payments and administration of their direct payment/personal health budget and the service also delivers information, advice and guidance to all Hampshire residents in receipt of a direct payment/personal health budget. Currently there are approximately 17,000 adults in Hampshire who are eligible for social care support and a Personal Budget with 3,300 currently in receipt of a Direct Payment. All these people will have a form of Personal Plan. There are also 1,100 adults who are eligible for NHS Continuing Health Care who have the right to request a personal Health Budget (PHB) with approximately one hundred in receipt of a PHB. Three hundred of these adults are in care at home and will be moving on to PHBs during the life of the contract. This overall number is set to increase significantly due to the NHS Targets which were introduced in 2019 and the NHS Long Term Plan 2019 which sets out clear direction for personalised care across England and sets out further targets for the delivery of PHBs many of which will be delivered by a Direct Payment. This service is for the delivery of a Direct Payments Support Service Hampshire County wide. The service will deliver bespoke and personalised information, guidance, advice, signposting, and support to eligible service users and/or their authorised person on all aspects of Direct Payments. The service will enable the service user to have more choice and control over how they use their personal budgets to meet their needs and outcomes. The service will be provided with consideration of the service users circumstances and follow their views, wishes and feelings wherever practicable and appropriate on the principle that the person is the best judge of their own needs and wellbeing, except in cases where they lack capacity to make the relevant decision. Additional information: This contract has been called off from the Crown Commercial Service's G-Cloud 13 Framework RM1557-13 Lot 2 - Cloud Software.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/feb7cf9b-b084-4583-8335-6fc5c35ba65b |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Planning, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 25 Sep 2023 |
| Submission deadline | 29 Aug 2023 |
| Future notice date | 30 Nov 2022 |
| Award date | 30 Aug 2023 |
| Contract period | 30 Aug 2023 - 30 Aug 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £664,000 |
| Lots value | Not specified |
| Awards value | £664,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HAMPSHIRE COUNTY COUNCIL |
| Locality | WINCHESTER |
| Post town | Southampton |
| Postcode | SO23 8UJ |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ3 Hampshire and Isle of Wight |
| ITL 3 | TLJ36 Central Hampshire |
| Local authority | Winchester |
| Electoral ward | St Michael |
| Westminster constituency | Winchester |
| Delivery location | TLJ South East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PEOPLE PLACES LIVES |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85000000 - Health and social work services

## Release History

- 25 Sep 2023 at 15:02 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/feb7cf9b-b084-4583-8335-6fc5c35ba65b
- 14 Nov 2022 at 16:33 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/3a3dfcb4-fc42-40ed-889c-4402828cedb8

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/feb7cf9b-b084-4583-8335-6fc5c35ba65b
  25th September 2023 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/3a3dfcb4-fc42-40ed-889c-4402828cedb8
  14th November 2022 - Early engagement notice on Contracts Finder

## Notice URLs

- https://www.hants.gov.uk

## Provenance

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