---
title: "User Research to Support Essex Local Offer Digital Service"
ocid: "ocds-b5fd17-4c618cbc-ca52-4f7a-968c-bb2591784042"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-4c618cbc-ca52-4f7a-968c-bb2591784042"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-4c618cbc-ca52-4f7a-968c-bb2591784042.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-4c618cbc-ca52-4f7a-968c-bb2591784042.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "ESSEX COUNTY COUNCIL"
published: "2022-03-03"
---

# User Research to Support Essex Local Offer Digital Service

Buyer: ESSEX COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-4c618cbc-ca52-4f7a-968c-bb2591784042

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-4c618cbc-ca52-4f7a-968c-bb2591784042)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-4c618cbc-ca52-4f7a-968c-bb2591784042.json)

## Summary

The procurement process is initiated by Essex County Council for the project titled "User Research to Support Essex Local Offer Digital Service." This project falls under the industry category of research consultancy services and is located in Chelmsford, England. The procurement method employed is selective, conducted as a call-off from a framework agreement. The tender period concluded on 26 January 2022, and the contract is active with a total value of £57,600, set to run from 14 March 2022 to 14 September 2022.

This tender presents significant opportunities for businesses, particularly small and medium-sized enterprises (SMEs) with expertise in user research and digital service design. Interested businesses can leverage the opportunity to collaborate with Essex County Council, providing their skills in developing digital solutions for local services. The requirement for a user researcher implies that companies involved in consultancy, user experience, and digital transformations would be well-suited to compete for such contracts.

## Notice

The ECC Service Transformation team have undertaken discovery and alpha phases of work on the SEND Local Offer. We are looking for an experienced User Researcher to support the testing of redesigned content and Information Architecture for the beta and live phases of the new local offer digital service. The researcher will be working with our in-house delivery team (content designer, interaction designer, service designer and product manager) and a commissioned partner who will be developing the technical solution for the Local Offer.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/89e5a111-046c-4884-8a6a-90219e7041d4 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Mar 2022 |
| Submission deadline | 26 Jan 2022 |
| Future notice date | Not specified |
| Award date | 25 Feb 2022 |
| Contract period | 14 Mar 2022 - 14 Sep 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £57,600 |
| Lots value | Not specified |
| Awards value | £57,600 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ESSEX COUNTY COUNCIL |
| Locality | CHELMSFORD |
| Post town | Chelmsford |
| Postcode | CM1 1QH |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH3 Essex |
| ITL 3 | TLH36 Heart of Essex |
| Local authority | Chelmsford |
| Electoral ward | Moulsham and Central |
| Westminster constituency | Chelmsford |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | INVOTRA |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73210000 - Research consultancy services

## Release History

- 3 Mar 2022 at 16:18 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/89e5a111-046c-4884-8a6a-90219e7041d4

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/89e5a111-046c-4884-8a6a-90219e7041d4
  3rd March 2022 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-4c618cbc-ca52-4f7a-968c-bb2591784042. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-4c618cbc-ca52-4f7a-968c-bb2591784042.json.