---
title: "Contact Centre Services"
ocid: "ocds-b5fd17-4c624b47-80f9-46a8-b77c-e3ec8922de78"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-4c624b47-80f9-46a8-b77c-e3ec8922de78"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-4c624b47-80f9-46a8-b77c-e3ec8922de78.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-4c624b47-80f9-46a8-b77c-e3ec8922de78.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "HOME OFFICE"
published: "2019-09-26"
---

# Contact Centre Services

Buyer: HOME OFFICE  
Current stage: Tender  
OCID: ocds-b5fd17-4c624b47-80f9-46a8-b77c-e3ec8922de78

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-4c624b47-80f9-46a8-b77c-e3ec8922de78)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-4c624b47-80f9-46a8-b77c-e3ec8922de78.json)

## Summary

The Home Office is seeking tenders for Contact Centre Services, with a particular focus on call centre operations. This procurement falls under the industry category of "Call Centre" and has a total estimated value of £41,271,101 GBP. The tender is currently in the active stage and was published on 26 September 2019. The tender period concluded on 5 April 2019, while the contract period is set to run from 4 September 2019 to 3 March 2023. The procurement method is classified as selective, involving a call-off from an existing framework agreement, with delivery addresses spanning multiple locations including the UK and British Overseas Territories.

This tender presents significant opportunities for growth, particularly for businesses specialising in contact centre and business process outsourcing (BPO) services. Companies that are experienced in managing high-volume customer interactions and providing efficient support solutions would be well-suited to compete for this contract. Establishing a partnership with the Home Office can enhance a company's visibility and credibility, paving the way for further contracts in the public sector with government agencies and related organisations.

## Notice

Contact Centre and BPO Services

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/a01cb2fb-6c13-4467-8d21-92057f9cb7f7 |
| Notice type | Tender Notice |
| Procurement type | Framework |
| Procurement category | Not specified |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 26 Sep 2019 |
| Submission deadline | 5 Apr 2019 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 3 Sep 2019 - 3 Mar 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £41,271,101 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HOME OFFICE |
| Locality | LIVERPOOL |
| Post town | Liverpool |
| Postcode | L3 1QY |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD72 Liverpool |
| Local authority | Liverpool |
| Electoral ward | Waterfront South |
| Westminster constituency | Liverpool Riverside |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 26 Sep 2019 at 09:50 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/a01cb2fb-6c13-4467-8d21-92057f9cb7f7

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/a01cb2fb-6c13-4467-8d21-92057f9cb7f7
  26th September 2019 - Opportunity notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-4c624b47-80f9-46a8-b77c-e3ec8922de78. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-4c624b47-80f9-46a8-b77c-e3ec8922de78.json.