---
title: "HCC 04/22 - The Provision of a Children's Contact Centre - AWARD"
ocid: "ocds-b5fd17-4c83283b-acc6-4157-a7f3-e28a7cf4b0af"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-4c83283b-acc6-4157-a7f3-e28a7cf4b0af"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-4c83283b-acc6-4157-a7f3-e28a7cf4b0af.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-4c83283b-acc6-4157-a7f3-e28a7cf4b0af.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HERTFORDSHIRE COUNTY COUNCIL - CHILDREN'S SERVICES"
published: "2023-02-16"
---

# HCC 04/22 - The Provision of a Children's Contact Centre - AWARD

Buyer: HERTFORDSHIRE COUNTY COUNCIL - CHILDREN'S SERVICES  
Current stage: Award  
OCID: ocds-b5fd17-4c83283b-acc6-4157-a7f3-e28a7cf4b0af

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## Summary

The Hertfordshire County Council - Children's Services has awarded a contract for the provision of a Children's Contact Centre to Family Action. The contract, with a value of GBP 9,367,234, is for health and social work services tailored to welfare services for children and young people. The tender was conducted through an open procedure, with a tender period ending on 17th February 2023. The contract period is set from 20th February 2023 to 30th March 2027, providing opportunities for SMEs in the United Kingdom, especially those in the East of England region.

This procurement process by Hertfordshire County Council presents opportunities for businesses in the social services sector, particularly those focusing on children and young people's welfare. Companies offering social work and related services are well-suited to compete due to the nature of the contract. With a contract value of over GBP 9 million, this award signifies a significant business opportunity within the health and social work services industry. Interested organisations should consider their ability to meet the service delivery requirements outlined by the Council to maximise their chances of success.

## Notice

Successful suppliers name in full: Family Action Award Notice Number: 2023/S 000-004644 This project has now been awarded Please note that the contract start date detailed above is incorrect, due to technical issues. Please be advised that the actual start date is 11th August 2022.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/897a1dc9-9bc3-4656-97a6-13368c4c5605 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 Feb 2023 |
| Submission deadline | 17 Feb 2023 |
| Future notice date | Not specified |
| Award date | 20 Oct 2022 |
| Contract period | 20 Feb 2023 - 30 Mar 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £9,367,234 |
| Lots value | Not specified |
| Awards value | £9,367,234 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HERTFORDSHIRE COUNTY COUNCIL - CHILDREN'S SERVICES |
| Locality | HERTFORDSHIRE |
| Post town | Stevenage |
| Postcode | SG13 8DE |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH2 Bedfordshire and Hertfordshire |
| ITL 3 | TLH26 North and East Hertfordshire |
| Local authority | East Hertfordshire |
| Electoral ward | Hertford Castle |
| Westminster constituency | Hertford and Stortford |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FAMILY ACTION |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85000000 - Health and social work services
- 85300000 - Social work and related services
- 85311300 - Welfare services for children and young people
- 85320000 - Social services

## Release History

- 16 Feb 2023 at 09:47 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/897a1dc9-9bc3-4656-97a6-13368c4c5605

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/897a1dc9-9bc3-4656-97a6-13368c4c5605
  16th February 2023 - Awarded contract notice on Contracts Finder

## Provenance

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