---
title: "Middleware and Software provided eSBC Support Service"
ocid: "ocds-b5fd17-4c89061a-f51a-42e6-80da-9b304d2a2137"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-4c89061a-f51a-42e6-80da-9b304d2a2137"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-4c89061a-f51a-42e6-80da-9b304d2a2137.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-4c89061a-f51a-42e6-80da-9b304d2a2137.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR WORK AND PENSIONS"
published: "2023-04-20"
---

# Middleware and Software provided eSBC Support Service

Buyer: DEPARTMENT FOR WORK AND PENSIONS  
Current stage: Award  
OCID: ocds-b5fd17-4c89061a-f51a-42e6-80da-9b304d2a2137

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-4c89061a-f51a-42e6-80da-9b304d2a2137)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-4c89061a-f51a-42e6-80da-9b304d2a2137.json)

## Summary

The Department for Work and Pensions has awarded a contract for the supply of a Middleware and Software provided eSBC Support Service to Sabio Ltd. The contract, valued at £217,950 GBP, falls under the Information technology services category. The procurement method used was selective, with a call-off from a framework agreement. The contract period is from 28th April 2023 to 27th April 2024, with the tender period ending on 14th March 2023.

This contract presents opportunities for businesses operating in the Information technology services sector, particularly those experienced in Middleware and virtual Session Border Controllers (eSBC). Suppliers with expertise in Contact Centre Test Automation may find this tender well-suited for their capabilities. Businesses interested in the provision of Support Services for Contact Centre infrastructure could benefit from exploring partnering or subcontracting opportunities related to this contract.

## Notice

This requirement is for a new contract for the supply of a Support Service with Sabio Ltd which will be awarded using CCS framework G-Cloud 13 for one year. This Service is required for Contact Centre Test Automation an integral part of DWP's Contact Centre Infrastructure. Currently there is a gap in support for both the Middleware and virtual Session Border Controllers (eSBC) that form part of the infrastructure required to deliver DWP's Test Automation services.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/0c08cc73-7a45-4e50-9334-fef6d64d4f8d |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 Apr 2023 |
| Submission deadline | 14 Mar 2023 |
| Future notice date | Not specified |
| Award date | 27 Mar 2023 |
| Contract period | 27 Apr 2023 - 27 Apr 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £217,950 |
| Lots value | Not specified |
| Awards value | £87,180 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR WORK AND PENSIONS |
| Locality | MANCHESTER |
| Post town | Manchester |
| Postcode | M2 3AA |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD33 Manchester |
| Local authority | Manchester |
| Electoral ward | Deansgate |
| Westminster constituency | Manchester Central |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SABIO |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72222300 - Information technology services

## Release History

- 20 Apr 2023 at 09:58 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/0c08cc73-7a45-4e50-9334-fef6d64d4f8d

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/0c08cc73-7a45-4e50-9334-fef6d64d4f8d
  20th April 2023 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/6e5a0ab2-1a07-4816-a5af-6c2e52f66549
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-4c89061a-f51a-42e6-80da-9b304d2a2137. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-4c89061a-f51a-42e6-80da-9b304d2a2137.json.