---
title: "Provision of the Green Deal Ombudsman and Investigation Services"
ocid: "ocds-b5fd17-4c8c1ae8-37fa-4212-8946-9cff478f1f8b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-4c8c1ae8-37fa-4212-8946-9cff478f1f8b"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-4c8c1ae8-37fa-4212-8946-9cff478f1f8b.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-4c8c1ae8-37fa-4212-8946-9cff478f1f8b.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "DEPARTMENT FOR BUSINESS, ENERGY & INDUSTRIAL STRATEGY (BEIS)"
published: "2017-03-08"
---

# Provision of the Green Deal Ombudsman and Investigation Services

Buyer: DEPARTMENT FOR BUSINESS, ENERGY & INDUSTRIAL STRATEGY (BEIS)  
Current stage: Tender  
OCID: ocds-b5fd17-4c8c1ae8-37fa-4212-8946-9cff478f1f8b

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## Summary

The Department for Business, Energy & Industrial Strategy (BEIS) is seeking a contractor for the provision of the Green Deal Ombudsman and Investigation Services, with the tender published on 8 March 2017. This procurement, categorised under evaluation consultancy services, employs an open procedure method and is currently at the active tender stage, set to close on 31 March 2017. The contract will commence on 22 May 2017 and run for a duration of two years, concluding on 21 May 2019. The services will be delivered across various locations including the United Kingdom and British Overseas Territories.

This tender presents significant opportunities for businesses in the consultancy services sector, particularly those specialising in customer service management and dispute resolution. Small and medium-sized enterprises (SMEs) are encouraged to participate, as this procurement is well-suited for them. Companies that can demonstrate expertise in providing independent redress mechanisms and have a track record in energy efficiency sectors will be particularly competitive in this bidding process.

## Notice

The Department for Business Energy & Industrial Strategy (BEIS) is looking for a contractor to administer the Green Deal (GD) Ombudsman and Investigation Service (OIS) from 14 June 2017. The GD was launched in January 2013 as a framework under which consumers could take out 'pay as you save' loans for energy efficiency and microgeneration measures installed on their property. These loans are repaid over the lifetime of the measure through the electricity bill. Responsibility for the loan repayments passes to future occupiers of the property. The OIS ensures an independent customer redress process is available when something goes wrong with a GD Plan and is an essential element of the customer redress landscape for the GD market.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/d8b7c81e-43b8-4bd0-9770-641bf776d501 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 8 Mar 2017 |
| Submission deadline | 31 Mar 2017 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 21 May 2017 - 21 May 2019 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR BUSINESS, ENERGY & INDUSTRIAL STRATEGY (BEIS) |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1A 2AW |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79419000 - Evaluation consultancy services

## Release History

- 8 Mar 2017 at 16:37 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/d8b7c81e-43b8-4bd0-9770-641bf776d501

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/d8b7c81e-43b8-4bd0-9770-641bf776d501
  8th March 2017 - Opportunity notice on Contracts Finder
- https://www.delta-esourcing.com/tenders/UK-UK-London:-Evaluation-consultancy-services./S5KA8W82A7
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-4c8c1ae8-37fa-4212-8946-9cff478f1f8b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-4c8c1ae8-37fa-4212-8946-9cff478f1f8b.json.