---
title: "Provide and Support a Next-Generation Employment Services Platform"
ocid: "ocds-b5fd17-4c8e06b6-b481-4ff4-ac92-d7ce94b37d0b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-4c8e06b6-b481-4ff4-ac92-d7ce94b37d0b"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-4c8e06b6-b481-4ff4-ac92-d7ce94b37d0b.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-4c8e06b6-b481-4ff4-ac92-d7ce94b37d0b.json"
source: "Contracts Finder"
current_stage: "Planning"
buyer: "Ingeus"
published: "2026-08-26"
---

# Provide and Support a Next-Generation Employment Services Platform

Buyer: Ingeus  
Current stage: Planning  
OCID: ocds-b5fd17-4c8e06b6-b481-4ff4-ac92-d7ce94b37d0b

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## Summary

Ingeus intends to procure and support a next-generation employment services platform for delivery in London. The platform will manage participant journeys end to end, from referral and onboarding through assessment, personalised support, intervention delivery, employment outcomes, sustainment and programme performance management. The requirement covers participant engagement, adviser enablement, workflow orchestration, operational reporting and analytics, accessibility, AI-assisted administration, digital self-service, and integration with external platforms and services. It is a software and information systems requirement, including software implementation, support and information technology requirements review services. The solution is expected to be configurable and suitable for complex employment programmes, with requirements developed through business analysis, stakeholder engagement and user-centred design.

This procurement is at the planning and early market-engagement stage: Ingeus is seeking expressions of interest, not inviting full tenders. The engagement is expected to end on 24 September 2026. Ingeus expects to evaluate responses and shortlist suppliers for the next stage, with contract award anticipated in late 2026. Project activity is expected in Q1 or Q2 2027, with a minimum viable product anticipated in Q3 2027; the contract end is described as ongoing, subject to confirmation. The planned process may result in contracts for one or more suppliers, with work packages separated or combined. Shortlisted suppliers will enter a non-disclosure agreement before receiving the full tender pack. Ingeus may amend or withdraw the procurement.

The engagement will suit software providers and implementation partners with demonstrable experience delivering modern, configurable platforms for complex participant or case-management services. Relevant capability includes managing end-to-end user journeys, referral and onboarding, assessments, personalised interventions, employment outcomes and sustainment. Suppliers should be able to provide workflow-led service delivery, adviser tools, digital self-service, operational reporting, analytics and integration with external platforms and services. Strong accessibility capability, user-centred design, reliable implementation and ongoing software support will be important. Ingeus is also looking for platforms that can support AI-assisted administration and future AI enablement. Small and medium-sized enterprises are identified as suitable, and suppliers should be prepared to describe their organisation, relevant experience, solution capability and overall suitability.

## Notice

Ingeus is seeking Expressions of Interest (EOI) from suitably qualified suppliers to participate in an upcoming procurement for a next-generation Employment Services platform. The solution will support the end-to-end management of participant journeys, from referral and onboarding through assessment, personalised support, intervention delivery, employment outcomes, sustainment and programme performance management. The opportunity encompasses a broad range of functional, technical and integration requirements, including participant engagement, advisor enablement, workflow orchestration, reporting and analytics, accessibility, AI-assisted administration, and integration with external platforms and services. The requirements have been developed through extensive business analysis, stakeholder engagement and user-centred design activities and are documented within a comprehensive Requirements Traceability Matrix (RTM) and supporting User Experience (UX) and User Interface (UI) requirements catalogue. Suppliers interested in participating are invited to submit an Expression of Interest outlining their organisation, relevant experience, solution capability and suitability for the opportunity. Following an initial evaluation of EOI responses, a shortlist of suppliers will be selected to progress to the next stage of the procurement process. The objective of the EOI stage is to identify suppliers with demonstrable capability in delivering modern, configurable platforms that support complex participant management, workflow-driven service delivery, digital self-service, operational reporting, accessibility standards and future AI enablement requirements. Suppliers selected to proceed beyond the EOI stage will be required to enter into a Non-Disclosure Agreement (NDA) before receiving the full tender pack. Contract start date Award: late 2026 Project: Q1 / Q2 2027 MVP: Q3 2027 Contract end date On Going (TBC) How to respond Suppliers wishing to be considered should submit a short written response setting out a short introduction to their company to Alistair Armit. Additional information: Ingeus reserves the right to: - award contracts to one or more suppliers - separate or combine work packages - withdraw or amend this opportunity Feedback will not be provided to unsuccessful respondents.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/c6a69f8e-76c8-438b-89f8-1c1a76b0bfe3 |
| Notice type | Market Engagement Notice |
| Procurement type | Standard |
| Procurement category | Not specified |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 26 Aug 2026 |
| Submission deadline | Not specified |
| Future notice date | 24 Sep 2026 |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planning |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | Ingeus |
| Locality | BIRMINGHAM |
| Postcode area | Birmingham |
| Postcode | B3 2PB |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Ladywood |
| Westminster constituency | Birmingham Ladywood |
| Delivery location | TLI London |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 72223000 - Information technology requirements review services
- 72261000 - Software support services
- 72263000 - Software implementation services

## Release History

- 26 Aug 2026 at 09:43 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/c6a69f8e-76c8-438b-89f8-1c1a76b0bfe3

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/c6a69f8e-76c8-438b-89f8-1c1a76b0bfe3
  26th August 2026 - Early engagement notice on Contracts Finder

## Notice URLs

- https://www.ingeus.co.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-4c8e06b6-b481-4ff4-ac92-d7ce94b37d0b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-4c8e06b6-b481-4ff4-ac92-d7ce94b37d0b.json.