---
title: "Contract for the Provision of a Customer Service Centre Service for Hertfordshire County Council"
ocid: "ocds-b5fd17-4c9be80e-a4c6-4127-ad3c-57433ac00be8"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-4c9be80e-a4c6-4127-ad3c-57433ac00be8"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-4c9be80e-a4c6-4127-ad3c-57433ac00be8.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-4c9be80e-a4c6-4127-ad3c-57433ac00be8.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HERTFORDSHIRE COUNTY COUNCIL"
published: "2023-05-04"
---

# Contract for the Provision of a Customer Service Centre Service for Hertfordshire County Council

Buyer: HERTFORDSHIRE COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-4c9be80e-a4c6-4127-ad3c-57433ac00be8

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## Summary

The Hertfordshire County Council has recently awarded a contract for the Provision of a Customer Service Centre Service. The contract, worth £4,742,285 GBP, was awarded to Serco Limited under a selective procurement method, using CCS Framework RM6181. The contract period will last for twelve months, starting from April 1, 2023, and covering services in the Call Centre category. The tender process concluded on March 27, 2023, and the contract was officially awarded on March 28, 2023. The location of service delivery is in the East of England.

This awarded contract by Hertfordshire County Council presents business growth opportunities, particularly for service providers in the contact centre industry. Small and medium-sized enterprises (SMEs) that offer contact centre solutions may find this contract suitable for business expansion. The procurement process involves a call-off from a framework agreement, providing a structured approach that allows qualified businesses to compete for service provision. Interested businesses should consider the specific requirements outlined in the contract award details to tailor their proposals effectively and enhance their chances of success in securing similar public procurement opportunities.

## Notice

Awarded Contract - the contract has been awarded to a supplier. Hertfordshire County Council has directly awarded a contract using CCS Framework RM6181 for the Provision of Outsourced Contact Centre and Business Services, Lot 1 Contact Centres. The successful supplier is Serco Limited. The Contract period will be for twelve months.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/8cdb4897-7433-42f0-a0c6-8a40a16643b6 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 May 2023 |
| Submission deadline | 27 Mar 2023 |
| Future notice date | Not specified |
| Award date | 27 Mar 2023 |
| Contract period | 31 Mar 2023 - 31 Mar 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £4,742,285 |
| Lots value | Not specified |
| Awards value | £4,742,285 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HERTFORDSHIRE COUNTY COUNCIL |
| Locality | HERTFORD |
| Post town | Stevenage |
| Postcode | SG13 8DQ |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH2 Bedfordshire and Hertfordshire |
| ITL 3 | TLH26 North and East Hertfordshire |
| Local authority | East Hertfordshire |
| Electoral ward | Hertford Castle |
| Westminster constituency | Hertford and Stortford |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SERCO |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 4 May 2023 at 11:38 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/8cdb4897-7433-42f0-a0c6-8a40a16643b6

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/8cdb4897-7433-42f0-a0c6-8a40a16643b6
  4th May 2023 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-4c9be80e-a4c6-4127-ad3c-57433ac00be8. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-4c9be80e-a4c6-4127-ad3c-57433ac00be8.json.