---
title: "EHRC 2627-09 User Research Platform"
ocid: "ocds-b5fd17-4ca2847b-5440-4dc2-babf-ec6c4681827e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-4ca2847b-5440-4dc2-babf-ec6c4681827e"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-4ca2847b-5440-4dc2-babf-ec6c4681827e.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-4ca2847b-5440-4dc2-babf-ec6c4681827e.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "EQUALITY AND HUMAN RIGHTS COMMISSION"
published: "2026-09-29"
---

# EHRC 2627-09 User Research Platform

Buyer: EQUALITY AND HUMAN RIGHTS COMMISSION  
Current stage: Award  
OCID: ocds-b5fd17-4ca2847b-5440-4dc2-babf-ec6c4681827e

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## Summary

The Equality and Human Rights Commission bought a user research and testing platform service for work across England, Scotland and Wales. The service covers recruiting research participants or providing access to a user panel for the Commission’s own recruitment, facilitating research sessions, and analysing results and feedback. It also includes compliance with UK data protection regulations. This is a software-enabled research service, rather than a purchase of software alone, and is intended to support the Commission’s user research activity. The requirement was procured as a call-off from the Government’s G-Cloud 14 digital marketplace.

The procurement is complete and the contract was awarded to UserTesting Technologies Limited. The award date was 11 September 2026. The contract runs from 14 September 2026 to 13 September 2027, with an awarded value of £53,778.12. The estimated procurement value was also £53,778.12. The Commission used a selective call-off procedure under a framework agreement. The tender submission deadline was 17 July 2026 at 13:00. The requirement was for services and was marked as suitable for small and medium-sized enterprises. Evaluation criteria are not recorded in the process information.

This award shows demand from the Equality and Human Rights Commission for a combined user research platform and delivery service, including participant recruitment or panel access, session facilitation, analysis and feedback, and UK data protection compliance. Suppliers seeking to compete for a comparable requirement from this buyer would need to demonstrate that their platform can support the full research cycle, not simply provide testing software. Credible providers would be able to source suitable participants or enable the buyer to recruit its own, run research sessions effectively, turn findings into useful analysis, and handle data in line with UK requirements. The service was procured through a G-Cloud framework call-off, so relevant suppliers would also need to be positioned to compete through that route.

## Notice

The provision of a user testing platform to include: recruitment of participants or access to a user base for our own recruitment; facilitation of sessions; analysis of results and feedback; and compliance with UK data protection regulations. Call-off from the Government's digital marketplace G-Cloud 14

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/f37c73a0-865f-4305-83db-461efb3d7f7e |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 29 Sep 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 11 Sep 2026 |
| Contract period | 14 Sep 2026 - 13 Sep 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £53,778 |
| Lots value | Not specified |
| Awards value | £53,778 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | EQUALITY AND HUMAN RIGHTS COMMISSION |
| Locality | MANCHESTER |
| Postcode area | Manchester |
| Postcode | M4 3AQ |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD33 Manchester |
| Local authority | Manchester |
| Electoral ward | Piccadilly |
| Westminster constituency | Manchester Central |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England), TLL Wales, TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | USERTESTING TECHNOLOGIES LIMITED |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 29 Sep 2026 at 12:39 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/f37c73a0-865f-4305-83db-461efb3d7f7e

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/f37c73a0-865f-4305-83db-461efb3d7f7e
  29th September 2026 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-4ca2847b-5440-4dc2-babf-ec6c4681827e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-4ca2847b-5440-4dc2-babf-ec6c4681827e.json.