---
title: "HMCTS Complaints Resolution"
ocid: "ocds-b5fd17-4caf9087-9830-4785-8cb9-2eb2e7b2db3a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-4caf9087-9830-4785-8cb9-2eb2e7b2db3a"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-4caf9087-9830-4785-8cb9-2eb2e7b2db3a.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-4caf9087-9830-4785-8cb9-2eb2e7b2db3a.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "MINISTRY OF JUSTICE."
published: "2019-06-05"
---

# HMCTS Complaints Resolution

Buyer: MINISTRY OF JUSTICE.  
Current stage: Award  
OCID: ocds-b5fd17-4caf9087-9830-4785-8cb9-2eb2e7b2db3a

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## Summary

The procurement process titled "HMCTS Complaints Resolution" was initiated by the Ministry of Justice and focuses on providing support to the HMCTS Customer Directorate for complaints resolution related to the courts of England and Wales. The procurement falls within the IT services industry category, specifically consulting, software development, and support. The contract, valued at £25,000, was awarded following a selective tendering process under a framework agreement. The contract period spans from 1st October 2018 to 30th September 2019, with the tender period concluding on 1st October 2018, and the award was officially published on 5th June 2019.

This contract presents a valuable opportunity for businesses specialising in IT services, particularly those with expertise in consulting and software development tailored to government needs. Companies that can provide innovative solutions for customer service and complaints resolution would be particularly well-suited to engage in such tenders. Given the selective nature of the procurement method, this project may favour larger firms with demonstrated capabilities in managing public sector contracts, thus creating avenues for partnerships or collaborations within the industry.

## Notice

Delivering support to the HMCTS Customer Directorate assisting complaints resolution for the courts of England and Wales.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/a1083be4-acd8-44b6-b2b5-4760708bcec4 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 5 Jun 2019 |
| Submission deadline | 1 Oct 2018 |
| Future notice date | Not specified |
| Award date | 27 Sep 2018 |
| Contract period | 30 Sep 2018 - 30 Sep 2019 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £25,000 |
| Lots value | Not specified |
| Awards value | £25,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MINISTRY OF JUSTICE. |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1H 9AJ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | RESOLVING |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 5 Jun 2019 at 12:12 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/a1083be4-acd8-44b6-b2b5-4760708bcec4

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/a1083be4-acd8-44b6-b2b5-4760708bcec4
  5th June 2019 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-4caf9087-9830-4785-8cb9-2eb2e7b2db3a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-4caf9087-9830-4785-8cb9-2eb2e7b2db3a.json.