--- title: "Windrush Compensation Scheme - Claims Assistance" ocid: "ocds-b5fd17-4cbc1924-c076-43d3-8c83-f86a8e599bbf" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-4cbc1924-c076-43d3-8c83-f86a8e599bbf" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-4cbc1924-c076-43d3-8c83-f86a8e599bbf.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-4cbc1924-c076-43d3-8c83-f86a8e599bbf.json" source: "Contracts Finder" current_stage: "Planning" buyer: "HOME OFFICE" published: "2021-04-19" --- # Windrush Compensation Scheme - Claims Assistance Buyer: HOME OFFICE Current stage: Planning OCID: ocds-b5fd17-4cbc1924-c076-43d3-8c83-f86a8e599bbf [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-4cbc1924-c076-43d3-8c83-f86a8e599bbf) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-4cbc1924-c076-43d3-8c83-f86a8e599bbf.json) ## Summary The Home Office is initiating a procurement process titled "Windrush Compensation Scheme - Claims Assistance" as part of the ongoing efforts to assist claimants in completing their compensation claim forms related to the Windrush Compensation Scheme launched on April 3, 2019. The procurement is currently in the planning stage, with activities expected to support service delivery across the UK and for overseas individuals. While the deadline for suppliers to express their interest has passed, previous milestones indicate that supplier engagement was sought until December 31, 2019. Interested parties were encouraged to register through the eSourcing Portal, with the service anticipated to commence by January 2020. This procurement opportunity can foster significant business growth for suppliers within the administration services sector, particularly those specialising in support and assistance for vulnerable communities, such as small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs). Businesses that can demonstrate their capability to deliver comprehensive service solutions across diverse geographical locations, including overseas support via telephone, would be well-positioned to compete effectively for this contract. The engagement event facilitated by the Home Office also provided potential suppliers with a platform to refine their procurement approach. ## Notice On 3.4.2019, the Home Office launched the Windrush Compensation Scheme. As part of this scheme, The Home Office is seeking suppliers to provide independent assistance for claimants needing support in completing their compensation claim forms. Selection of this service is at the discretion of the claimant and is not a requirement for submission of the form. It is expected that the chosen supplier will be delivering this service by January 2020. The service is required across the UK and must also provide an ability to support overseas individuals via telephone. Service users will be referred to the supplier via the Windrush Helpline, operated by the Home Office. A PIN was previously issued on 8.4.2019. This indicated that the service would not be split in to lots. This strategy is under consideration and suppliers are now requested to register either: - to deliver the entire the service, or - to deliver a part of the service that is likely to relate to a geographical location. Prospective suppliers are invited to express an interest by emailing the Authority and providing the following information: - company name and details, - contact name and details, - UK VAT registration number (if applicable), - ability to provide the full service requirement to all locations: yes/no. Additional information: In addition, the authority is intending to facilitate a supplier engagement event to be held during the week commencing 9.9.2019. During this process, the authority will look to the participants to assist in refining their procurement strategy. If you wish to participate in this event, you should register your interest via e-mail to the same email address no later than 17.00 on the 23.8.2019. The Authority uses an eSourcing toolkit to enable its sourcing activities to be conducted over the internet. Further documentation will be made available via the eSourcing portal. Any organisation intending to submit an expression of interest must be registered as a supplier with the CCS eSourcing Portal (https://gpsesourcing.cabinetoffice.gov.uk). Please note this is a request for information only. The contracting authority does not undertake to enter into any contractual agreement on the basis of this notice ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/fedad053-bf80-4ba2-912d-117903771bf5 | | Notice type | Market Engagement Notice | | Procurement type | Standard | | Procurement category | Not specified | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 19 Apr 2021 | | Submission deadline | Not specified | | Future notice date | 31 Dec 2019 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planning | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | HOME OFFICE | | Locality | LONDON | | Post town | South West London | | Postcode | SW1P 4DF | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI3 Inner London - West | | ITL 3 | TLI35 Westminster and City of London | | Local authority | Westminster | | Electoral ward | St James's | | Westminster constituency | Cities of London and Westminster | | Delivery location | Not specified | ## CPV Codes ### Divisions - 75 - Administration, defence and social security services ### Codes - 75100000 - Administration services ## Release History - 19 Apr 2021 at 13:36 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/fedad053-bf80-4ba2-912d-117903771bf5 - 6 Aug 2019 at 09:23 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/fedad053-bf80-4ba2-912d-117903771bf5 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/fedad053-bf80-4ba2-912d-117903771bf5 19th April 2021 - Early engagement notice on Contracts Finder - http://ted.europa.eu/udl?uri=TED:NOTICE:369815-2019:TEXT:EN:HTML Windrush Compensation Scheme - Claims Assistance - https://www.contractsfinder.service.gov.uk/Notice/Attachment/ed6f1d16-b516-4858-ba74-d177b84198c8 ## Notice URLs - https://gpsesourcing.cabinetoffice.gov.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-4cbc1924-c076-43d3-8c83-f86a8e599bbf. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-4cbc1924-c076-43d3-8c83-f86a8e599bbf.json.