---
title: "Customer Centric Training"
ocid: "ocds-b5fd17-4cc4afe3-ea77-428b-9d86-97c9b5163ed1"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-4cc4afe3-ea77-428b-9d86-97c9b5163ed1"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-4cc4afe3-ea77-428b-9d86-97c9b5163ed1.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-4cc4afe3-ea77-428b-9d86-97c9b5163ed1.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "FUTURES HOUSING GROUP"
published: "2024-08-05"
---

# Customer Centric Training

Buyer: FUTURES HOUSING GROUP  
Current stage: Tender  
OCID: ocds-b5fd17-4cc4afe3-ea77-428b-9d86-97c9b5163ed1

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## Summary

The Futures Housing Group (FHG) has announced a tender titled "Customer Centric Training" under the industry category of training services (CPV: 80500000). This procurement process focuses on enhancing customer engagement in light of new legislations, such as the Social Housing Review and new consumer standards regulations. The open procedure is targeted for suppliers below the threshold and involves delivering services in the East Midlands, United Kingdom. Potential bidders should note the tender period ending on 19th August 2024 at 11:00 AM, with the contract slated to start on 1st October 2024 and conclude by 1st March 2026. The total contract value is £45,000 GBP.

This procurement opportunity provides a significant growth prospect for small and medium-sized enterprises (SMEs) that specialise in training services, particularly those experienced in customer engagement under stringent regulatory environments. It offers a platform to work with a reputable housing organisation, potentially leading to more substantial contracts in the future. Businesses well-suited for this tender should be adept at developing training programmes tailored to regulatory changes and capable of delivering high-quality, impactful training within the specified timeframe and budget.

## Notice

New legislations impact on how FHG should engage with customers, such as the Social Housing Review and new consumer standards regulations. The Regulator and Ombudsman have received greater power to review and assess how organisation work with customers.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/9d2f3096-8095-410e-8d99-3c63633a9bbf |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (below threshold) |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 5 Aug 2024 |
| Submission deadline | 19 Aug 2024 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 30 Sep 2024 - 1 Mar 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £45,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | FUTURES HOUSING GROUP |
| Locality | CASTLE DONNINGTON |
| Post town | Derby |
| Postcode | DE74 2SA |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF2 Leicestershire, Rutland and Northamptonshire |
| ITL 3 | TLF22 Leicestershire CC and Rutland |
| Local authority | North West Leicestershire |
| Electoral ward | Daleacre Hill |
| Westminster constituency | North West Leicestershire |
| Delivery location | TLF East Midlands (England) |

## CPV Codes

### Divisions

- 80 - Education and training services

### Codes

- 80500000 - Training services

## Release History

- 5 Aug 2024 at 14:28 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/9d2f3096-8095-410e-8d99-3c63633a9bbf

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/9d2f3096-8095-410e-8d99-3c63633a9bbf
  5th August 2024 - Opportunity notice on Contracts Finder

## Notice URLs

- https://www.futureshg.co.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-4cc4afe3-ea77-428b-9d86-97c9b5163ed1. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-4cc4afe3-ea77-428b-9d86-97c9b5163ed1.json.