---
title: "NSDR Contractors - Case Assistant"
ocid: "ocds-b5fd17-4cc78a86-b88f-4c40-b1fd-2d77506720b9"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-4cc78a86-b88f-4c40-b1fd-2d77506720b9"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-4cc78a86-b88f-4c40-b1fd-2d77506720b9.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-4cc78a86-b88f-4c40-b1fd-2d77506720b9.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT OF HEALTH AND SOCIAL CARE"
published: "2020-01-22"
---

# NSDR Contractors - Case Assistant

Buyer: DEPARTMENT OF HEALTH AND SOCIAL CARE  
Current stage: Award  
OCID: ocds-b5fd17-4cc78a86-b88f-4c40-b1fd-2d77506720b9

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## Summary

The procurement process concerns the Department of Health and Social Care, which is seeking a contractor for the position of Case Assistant under the title "NSDR Contractors - Case Assistant". This procurement falls under the recruitment services sector and is located in Leeds, England. The latest update indicates that the procurement has been completed, with key dates including the end of the tender period on 27 September 2019 and the contract period running from 30 September 2019 to 27 December 2019. The procurement method used was selective, specifically a call-off from a framework agreement, with a total contract value of approximately £15,522.

This tender presents significant opportunities for small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) looking to expand their services in the recruitment sector. Businesses with capabilities in recruitment services can tailor their offerings to meet the specific needs outlined in the tender, such as case administration and stakeholder engagement. Furthermore, the contract's association with public health initiatives makes it particularly attractive for organisations seeking to partner with government agencies.

## Notice

The Case Administrator will be responsible for providing support to the investigation and resolution of complex supply cases, to ensure the case team can work quickly to achieve outcomes as efficiently as possible. Key responsibilities and tasks include: - Monitoring shared mailbox and liaising with Case Manager to provide prompt response to new complex cases raised through the escalation process and support them through to closure - Arranging, attending and, where appropriate, participating in meetings and conference calls with relevant stakeholders. - Note taking, recording and monitoring actions - Monitoring next steps and ensuring they are followed up to closure - Ensuring cases are maintained and up to date on the case management database and any other relevant documentation - Validating disruption by contacting key stakeholders to confirm and assemble key facts pertaining to cases - Co-ordinating and communicating logistics instructions to external parties

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/82912789-66dd-4b22-b037-d06fec206eb7 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 Jan 2020 |
| Submission deadline | 27 Sep 2019 |
| Future notice date | Not specified |
| Award date | 26 Sep 2019 |
| Contract period | 29 Sep 2019 - 31 Dec 2019 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £16,014 |
| Lots value | Not specified |
| Awards value | £16,014 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT OF HEALTH AND SOCIAL CARE |
| Locality | LEEDS |
| Post town | Leeds |
| Postcode | LS2 7UE |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE42 Leeds |
| Local authority | Leeds |
| Electoral ward | Little London & Woodhouse |
| Westminster constituency | Leeds Central and Headingley |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HARVEY NASH |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79600000 - Recruitment services

## Release History

- 22 Jan 2020 at 14:59 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/82912789-66dd-4b22-b037-d06fec206eb7
- 22 Jan 2020 at 14:36 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/82912789-66dd-4b22-b037-d06fec206eb7
- 22 Jan 2020 at 14:36 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/82912789-66dd-4b22-b037-d06fec206eb7
- 22 Jan 2020 at 14:34 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/82912789-66dd-4b22-b037-d06fec206eb7

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/82912789-66dd-4b22-b037-d06fec206eb7
  22nd January 2020 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/e9d96e33-da9d-408c-b42b-560c0f4b6d4f
  n/a
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/83f99ab9-b0cd-459b-9f81-f45bd9a2b587
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-4cc78a86-b88f-4c40-b1fd-2d77506720b9. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-4cc78a86-b88f-4c40-b1fd-2d77506720b9.json.