---
title: "CHARM - Red Hat Extended Lifecycle Support & Technical Account Manager Services"
ocid: "ocds-b5fd17-4cfa1acb-57b4-4542-8193-31c388936409"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-4cfa1acb-57b4-4542-8193-31c388936409"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-4cfa1acb-57b4-4542-8193-31c388936409.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-4cfa1acb-57b4-4542-8193-31c388936409.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HIGHWAYS ENGLAND"
published: "2022-05-20"
---

# CHARM - Red Hat Extended Lifecycle Support & Technical Account Manager Services

Buyer: HIGHWAYS ENGLAND  
Current stage: Award  
OCID: ocds-b5fd17-4cfa1acb-57b4-4542-8193-31c388936409

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-4cfa1acb-57b4-4542-8193-31c388936409)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-4cfa1acb-57b4-4542-8193-31c388936409.json)

## Summary

The procurement process pertains to a contract titled "CHARM - Red Hat Extended Lifecycle Support & Technical Account Manager Services," initiated by Highways England, located in Bristol, England. This tender falls under the services industry category, specifically focusing on software support and maintenance. The procurement method was selective, conducted through a call-off from a framework agreement under the Crown Commercial Service for Technology Products & Associated Services (RM6068). The contract, valued at £504,634.25, commenced on 20th May 2022 and is set to conclude on 12th September 2023. The tender's initial period closed on 20th April 2022.

This tender presents significant opportunities for businesses specialising in software support services, especially those offering Red Hat products and related technologies. Companies that could effectively compete include small and medium-sized enterprises (SMEs) with expertise in software maintenance and technical account management services. The awarded contract to INSIGHT DIRECT (UK) LTD highlights the competitive landscape, emphasising the relevance of technical proficiency and support capabilities within the industry.

## Notice

This contract is for the provision of Red Hat Extended Lifecycle Support (ELS) services for the Red Hat Openshift Container Platform, and ELS for Red Hat Fuse/AMQ for Openshift Container Platform, in support of the CHARM Enterprise Service Bus (ESB). Also included is a 12-month contract for a Red Hat Technical Account Manager (TAM) service. This contract award follows a further competition under the Crown Commercial Service framework for Technology Products & Associated Services (RM6068).

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/6f0a4977-b670-4866-92c0-992d1c3544df |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 May 2022 |
| Submission deadline | 20 Apr 2022 |
| Future notice date | Not specified |
| Award date | 16 May 2022 |
| Contract period | 19 May 2022 - 12 Sep 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £504,634 |
| Lots value | Not specified |
| Awards value | £504,634 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HIGHWAYS ENGLAND |
| Locality | BRISTOL |
| Post town | Bristol |
| Postcode | BS1 6HA |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK5 West of England |
| ITL 3 | TLK51 Bristol, City of |
| Local authority | Bristol, City of |
| Electoral ward | Lawrence Hill |
| Westminster constituency | Bristol East |
| Delivery location | TLG West Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | INSIGHT DIRECT (UK |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72261000 - Software support services
- 72267000 - Software maintenance and repair services

## Release History

- 20 May 2022 at 11:59 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/6f0a4977-b670-4866-92c0-992d1c3544df
- 20 May 2022 at 11:57 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/6f0a4977-b670-4866-92c0-992d1c3544df

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/6f0a4977-b670-4866-92c0-992d1c3544df
  20th May 2022 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/38cf58b4-f1bd-438b-b9ca-26400c387051
  Signed Call-off Contract (Redacted)

## Notice URLs

- https://www.nationalhighways.co.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-4cfa1acb-57b4-4542-8193-31c388936409. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-4cfa1acb-57b4-4542-8193-31c388936409.json.