--- title: "Outsourced Services" ocid: "ocds-b5fd17-4cff1df6-f002-4777-b0ea-35265192b705" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-4cff1df6-f002-4777-b0ea-35265192b705" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-4cff1df6-f002-4777-b0ea-35265192b705.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-4cff1df6-f002-4777-b0ea-35265192b705.json" source: "Contracts Finder" current_stage: "Planning" buyer: "CROWN COMMERCIAL SERVICE" published: "2023-09-19" --- # Outsourced Services Buyer: CROWN COMMERCIAL SERVICE Current stage: Planning OCID: ocds-b5fd17-4cff1df6-f002-4777-b0ea-35265192b705 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-4cff1df6-f002-4777-b0ea-35265192b705) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-4cff1df6-f002-4777-b0ea-35265192b705.json) ## Summary The Crown Commercial Service is initiating a tender process titled "Outsourced Services" in the industry category of Procurement software package. The procurement stage is currently in the planning phase. The contract is valued at £5,000,000,000 GBP and aims to provide outsourced contact centres and business services for Central Government and UK public sector bodies. The procurement method is an open procedure, with the contract period expected to run from August 10, 2025, to August 9, 2029. Market engagement sessions are scheduled between November 2023 and February 2024, with interested parties required to express their interest by midday on October 20. This tender by the Crown Commercial Service for Outsourced Services presents an opportunity for businesses specialising in postal and telecommunications services, law, marketing, consulting, recruitment, printing, and security. Small and medium-sized enterprises (SMEs) are considered suitable for this opportunity. Companies interested in bidding for the resulting framework contract should participate in the upcoming market engagement sessions to understand the lotting structure, which will include Contact Centres and Business Process Services. ## Notice Crown Commercial Service, as the Authority, intends to put in place an agreement for the provision of outsourced contact centres and outsourced business services for use by Central Government and UK public sector bodies. The lotting structure of this framework will be determined as a result of the market engagement, but will include as a minimum... Lot 1 - Contact Centres Lot 2 - Business Process Services Information about Market Engagement Sessions can be found under Section 6. Attachments. Additional information: This Prior Information Notice is to signal an intention to commence market engagement with those within the outsourced Contact Centres and outsourced Business Process Services markets. Crown Commercial Service intends to hold market engagement sessions during the period from November 2023 to February 2024 with industry experts and suppliers interested in potentially bidding for the resulting framework contract. If you are interested in attending a market engagement session please express your interest by emailing contactcentreservices@crowncommercial.gov.uk no later than midday on Friday 20th October. Further details will be provided to you. Your email must clearly state: the name of your organisation, and contact details for the individual(s) who will participate in the market engagement. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/76abba19-b70c-49e3-88a7-c56e11bc0236 | | Notice type | Planned Procurement Notice | | Procurement type | Standard | | Procurement category | Not specified | | Procurement method | Open | | Procurement method details | Open procedure (above threshold) | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 19 Sep 2023 | | Submission deadline | Not specified | | Future notice date | 18 Sep 2024 | | Award date | Not specified | | Contract period | 9 Aug 2025 - 9 Aug 2029 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £5,000,000,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planned | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | CROWN COMMERCIAL SERVICE | | Locality | LIVERPOOL | | Post town | Liverpool | | Postcode | L3 9PP | | Country | England | | ITL 1 | TLD North West (England) | | ITL 2 | TLD7 Merseyside | | ITL 3 | TLD72 Liverpool | | Local authority | Liverpool | | Electoral ward | City Centre North | | Westminster constituency | Liverpool Riverside | | Delivery location | Not specified | ## CPV Codes ### Divisions - 48 - Software package and information systems - 64 - Postal and telecommunications services - 79 - Business services: law, marketing, consulting, recruitment, printing and security - 98 - Other community, social and personal services ### Codes - 48490000 - Procurement software package - 64000000 - Postal and telecommunications services - 79000000 - Business services: law, marketing, consulting, recruitment, printing and security - 98000000 - Other community, social and personal services ## Release History - 19 Sep 2023 at 12:27 - Planning - Planned Procurement Notice - https://www.contractsfinder.service.gov.uk/Notice/76abba19-b70c-49e3-88a7-c56e11bc0236 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/76abba19-b70c-49e3-88a7-c56e11bc0236 19th September 2023 - Future opportunity notice on Contracts Finder - https://www.find-tender.service.gov.uk/Notice/027631-2023 Find A Tender Link ## Notice URLs - https://www.gov.uk/government/organisations/CCS ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-4cff1df6-f002-4777-b0ea-35265192b705. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-4cff1df6-f002-4777-b0ea-35265192b705.json.