---
title: "Contact Centre Solution"
ocid: "ocds-b5fd17-4d373b5e-93c6-4966-9615-4a9c1de7fa73"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-4d373b5e-93c6-4966-9615-4a9c1de7fa73"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-4d373b5e-93c6-4966-9615-4a9c1de7fa73.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-4d373b5e-93c6-4966-9615-4a9c1de7fa73.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "KIRKLEES COUNCIL"
published: "2026-01-13"
---

# Contact Centre Solution

Buyer: KIRKLEES COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-4d373b5e-93c6-4966-9615-4a9c1de7fa73

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-4d373b5e-93c6-4966-9615-4a9c1de7fa73)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-4d373b5e-93c6-4966-9615-4a9c1de7fa73.json)

## Summary

Kirklees Council is concluding its procurement process for the 'Contact Centre Solution' project under the industry category of contact management software. The geographical focus of this procurement is Yorkshire and the Humber, United Kingdom. The current stage of this process is the 'Award' stage, with the award date reported as 30th November 2025. The contract is set to commence on 1st December 2025 and will extend until 30th November 2028, offering a contract value of £738,360. Conducted as a selective procurement through a call-off from a framework agreement, this process was part of the CCS Back Office Solutions Framework (RM6285) Lot 2 to Netcall Technology Limited.

This procurement opportunity provides significant potential for business growth, especially for SMEs looking to expand in the technology services sector. Firms with expertise in developing and managing contact management software packages would find this project particularly attractive. The selective procurement method ensures that only qualified and capable suppliers are considered, providing businesses with a clear pathway to contributing valuable services to local government operations. Kirklees Council's approach also opens possibilities for businesses that support advancements in telecommunication and software integration to showcase innovative solutions and establish robust partnerships within the public sector.

## Notice

To provide the council's contact centre telephony system CCS Back office Solutions Framework (RM6285) Lot 2 to Netcall Technology Limited.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/b9c161ea-5d16-4c52-acaa-fc3c5c48c077 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 Jan 2026 |
| Submission deadline | 30 Nov 2025 |
| Future notice date | Not specified |
| Award date | 30 Nov 2025 |
| Contract period | 1 Dec 2025 - 30 Nov 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £738,360 |
| Lots value | Not specified |
| Awards value | £738,360 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | KIRKLEES COUNCIL |
| Locality | HUDDERSFIELD |
| Post town | Huddersfield |
| Postcode | HD1 2TA |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE44 Calderdale and Kirklees |
| Local authority | Kirklees |
| Electoral ward | Newsome |
| Westminster constituency | Huddersfield |
| Delivery location | TLE Yorkshire and The Humber |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NETCALL |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48333000 - Contact management software package

## Release History

- 13 Jan 2026 at 14:06 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/b9c161ea-5d16-4c52-acaa-fc3c5c48c077

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/b9c161ea-5d16-4c52-acaa-fc3c5c48c077
  13th January 2026 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-4d373b5e-93c6-4966-9615-4a9c1de7fa73. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-4d373b5e-93c6-4966-9615-4a9c1de7fa73.json.