---
title: "Customer Survey Research Services Framework"
ocid: "ocds-b5fd17-4d3c40b5-aec5-4d17-974e-986ae893471a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-4d3c40b5-aec5-4d17-974e-986ae893471a"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-4d3c40b5-aec5-4d17-974e-986ae893471a.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-4d3c40b5-aec5-4d17-974e-986ae893471a.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HYDE HOUSING ASSOCIATION LTD"
published: "2023-04-12"
---

# Customer Survey Research Services Framework

Buyer: HYDE HOUSING ASSOCIATION LTD  
Current stage: Award  
OCID: ocds-b5fd17-4d3c40b5-aec5-4d17-974e-986ae893471a

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## Summary

The Hyde Housing Association Ltd has completed a tender process to procure a customer survey research services provider. The title of the contract is "Customer Survey Research Services Framework" under the services category. The procurement stage is at the award phase, with an award date of 12th April 2023. The contract will run from 12th April 2023 to 12th April 2027. The location for service delivery is specified as postal code SE1 9EQ and includes various regions like British Oversea Territories, Channel Islands, Europe, and the United Kingdom.

This tender presents opportunities for business growth to providers of survey services, with a focus on telephone interviewing, real-time survey services, and survey analysis. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprise (VCSE) organisations are considered suitable for participation in this open procedure procurement. Businesses well-suited to compete include those offering survey design, conduction, and customer satisfaction services. The organisations that have been awarded contracts are In-house Research Limited, Kwest Research Limited, and Watermelon Research Limited.

## Notice

Hyde's intention in respect of this invitation to tender is to procure a customer survey research services provider to meet the company's listed requirements. The Framework will consists of two lots; Lot 1: Computer-Assisted Telephone Interviewing (CATI) survey services and Lot 2: Real time survey services (SMS / Email / IVR).

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/ee052f69-e823-4732-a33d-b5d42d474376 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 12 Apr 2023 |
| Submission deadline | 3 Mar 2023 |
| Future notice date | Not specified |
| Award date | 11 Apr 2023 |
| Contract period | 11 Apr 2023 - 12 Apr 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HYDE HOUSING ASSOCIATION LTD |
| Locality | LONDON |
| Post town | South East London |
| Postcode | SE1 9EQ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI44 Lewisham and Southwark |
| Local authority | Southwark |
| Electoral ward | Borough & Bankside |
| Westminster constituency | Bermondsey and Old Southwark |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 3 |
| Supplier names | IN-HOUSE RESEARCH; KWEST RESEARCH; WATERMELON RESEARCH |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79311000 - Survey services
- 79311100 - Survey design services
- 79311200 - Survey conduction services
- 79311210 - Telephone survey services
- 79311300 - Survey analysis services
- 79342310 - Customer survey services
- 79342311 - Customer satisfaction survey

## Release History

- 12 Apr 2023 at 16:12 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/ee052f69-e823-4732-a33d-b5d42d474376

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/ee052f69-e823-4732-a33d-b5d42d474376
  12th April 2023 - Awarded contract notice on Contracts Finder
- https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=59748&B=HYDE-HOUSING
  Additional data
- https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/119413
  User / Company

## Notice URLs

- https://www.hyde-housing.co.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-4d3c40b5-aec5-4d17-974e-986ae893471a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-4d3c40b5-aec5-4d17-974e-986ae893471a.json.