---
title: "Provision of Contact Centre Unified Communications Further Competition through Crown Commercial Services (CCS) Framework - RM1045 - Lot 5 IP Telephony Services"
ocid: "ocds-b5fd17-4d4e6625-3981-43c7-84d6-b473e36dc23c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-4d4e6625-3981-43c7-84d6-b473e36dc23c"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-4d4e6625-3981-43c7-84d6-b473e36dc23c.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-4d4e6625-3981-43c7-84d6-b473e36dc23c.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "SHROPSHIRE COUNCIL"
published: "2017-11-02"
---

# Provision of Contact Centre Unified Communications Further Competition through Crown Commercial Services (CCS) Framework - RM1045 - Lot 5 IP Telephony Services

Buyer: SHROPSHIRE COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-4d4e6625-3981-43c7-84d6-b473e36dc23c

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-4d4e6625-3981-43c7-84d6-b473e36dc23c)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-4d4e6625-3981-43c7-84d6-b473e36dc23c.json)

## Summary

The procurement process involves Shropshire Council, which has awarded a contract titled "Provision of Contact Centre Unified Communications Further Competition through Crown Commercial Services (CCS) Framework - RM1045 - Lot 5 IP Telephony Services". The procurement falls under the services category, specifically focusing on networks and telephone networks. This award was officially published on 2nd November 2017, and the contract period runs from 18th October 2017 to 18th October 2022. The procurement method employed was an open procedure below the threshold, with the overall contract value amounting to £600,000, located in the West Midlands region of the United Kingdom.

This tender presents significant opportunities for businesses specialising in the telecoms and unified communications sector, particularly those capable of supplying and implementing integrated contact centre solutions. Businesses that offer innovative communication technologies and maintenance services would be well-positioned to compete, as the awarded contract mandates ongoing support and scalability to meet evolving business needs. With Shropshire Council's openness to tenders, this could also encourage SMEs and larger firms to engage and contribute to local government services.

## Notice

This is an award notice for for the supply, implementation and maintenance of a Contact Centre Unified Communications solution under Lot 5 of CCS Framework RM1045. The system supports current and future end-to-end business processes.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/7712cbda-c4b4-440d-b1ec-b326f6b4fdde |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (below threshold) |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 Nov 2017 |
| Submission deadline | 1 Feb 2017 |
| Future notice date | Not specified |
| Award date | 5 Jun 2017 |
| Contract period | 17 Oct 2017 - 18 Oct 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £600,000 |
| Lots value | Not specified |
| Awards value | £600,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SHROPSHIRE COUNCIL |
| Locality | SHREWSBURY |
| Post town | Shrewsbury |
| Postcode | SY2 6ND |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG2 Shropshire and Staffordshire |
| ITL 3 | TLG22 Shropshire |
| Local authority | Shropshire |
| Electoral ward | Abbey |
| Westminster constituency | Shrewsbury |
| Delivery location | TLG West Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | 4NET TECHNOLOGIES |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment

### Codes

- 32400000 - Networks
- 32551400 - Telephone network

## Release History

- 2 Nov 2017 at 13:19 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/7712cbda-c4b4-440d-b1ec-b326f6b4fdde

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/7712cbda-c4b4-440d-b1ec-b326f6b4fdde
  2nd November 2017 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-4d4e6625-3981-43c7-84d6-b473e36dc23c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-4d4e6625-3981-43c7-84d6-b473e36dc23c.json.