---
title: "Verint support renewal 2022-2023"
ocid: "ocds-b5fd17-4d6cec05-2599-4432-8d10-2129320bfbda"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-4d6cec05-2599-4432-8d10-2129320bfbda"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-4d6cec05-2599-4432-8d10-2129320bfbda.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-4d6cec05-2599-4432-8d10-2129320bfbda.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "FINANCIAL OMBUDSMAN SERVICE"
published: "2022-07-12"
---

# Verint support renewal 2022-2023

Buyer: FINANCIAL OMBUDSMAN SERVICE  
Current stage: Award  
OCID: ocds-b5fd17-4d6cec05-2599-4432-8d10-2129320bfbda

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-4d6cec05-2599-4432-8d10-2129320bfbda)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-4d6cec05-2599-4432-8d10-2129320bfbda.json)

## Summary

The Financial Ombudsman Service has successfully completed the procurement of a service titled "Verint support renewal 2022-2023". This process falls under the software package and information systems category, with a contract value of £48,594.69. The procurement method employed was a limited competitive quotation below threshold, and the tender period concluded on 30th June 2022. The contract is active for a period starting from 12th July 2022 until 11th July 2023, with delivery to locations in London, United Kingdom.

This tender provides significant opportunities for businesses specialising in software and information systems solutions, particularly those capable of providing scheduling and self-service holiday management functionalities. Small and medium enterprises (SMEs) are particularly encouraged to participate, as the procurement process appears designed to support their growth. Businesses with expertise in system integration and support services would be well-suited to compete for similar future contracts.

## Notice

This is a solution that provides scheduling for all our case handling staff across general casework and mass claims. In addition to providing the scheduling, it also provides self-service holiday management (which feeds into Workday) and schedule adherence.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/0a10c0f5-25b5-438c-8dbc-3ecd2d89f9fa |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Limited |
| Procurement method details | Competitive quotation (below threshold) |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 12 Jul 2022 |
| Submission deadline | 30 Jun 2022 |
| Future notice date | Not specified |
| Award date | 30 Jun 2022 |
| Contract period | 11 Jul 2022 - 11 Jul 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £48,594 |
| Lots value | Not specified |
| Awards value | £48,594 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | FINANCIAL OMBUDSMAN SERVICE |
| Locality | LONDON |
| Post town | East London |
| Postcode | E14 9SR |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Canary Wharf |
| Westminster constituency | Poplar and Limehouse |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BOXXE |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 12 Jul 2022 at 09:52 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/0a10c0f5-25b5-438c-8dbc-3ecd2d89f9fa

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/0a10c0f5-25b5-438c-8dbc-3ecd2d89f9fa
  12th July 2022 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-4d6cec05-2599-4432-8d10-2129320bfbda. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-4d6cec05-2599-4432-8d10-2129320bfbda.json.