--- title: "ESCC-SS Healthwatch and Independent Health Complaints Advocacy Service" ocid: "ocds-b5fd17-4d6d6bbf-7337-4438-afdb-0c42816b2581" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-4d6d6bbf-7337-4438-afdb-0c42816b2581" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-4d6d6bbf-7337-4438-afdb-0c42816b2581.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-4d6d6bbf-7337-4438-afdb-0c42816b2581.json" source: "Contracts Finder" current_stage: "Tender" buyer: "ESCC ADULT SOCIAL CARE" published: "2021-07-13" --- # ESCC-SS Healthwatch and Independent Health Complaints Advocacy Service Buyer: ESCC ADULT SOCIAL CARE Current stage: Tender OCID: ocds-b5fd17-4d6d6bbf-7337-4438-afdb-0c42816b2581 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-4d6d6bbf-7337-4438-afdb-0c42816b2581) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-4d6d6bbf-7337-4438-afdb-0c42816b2581.json) ## Summary East Sussex County Council intends to commission the Healthwatch and Independent Health Complaints Advocacy Service under a single contract, identified as ESCC-SS. This procurement falls within the health and social work services sector, specifically targeting health services and social work related services. The tender participation deadline is set for 12 noon on 24th September 2021, with the contract period beginning on 1st August 2022 and concluding on 31st March 2027. The procurement process follows the open method above threshold, allowing for broader competition. Interested suppliers should register their interest via the In-Tend website to access necessary documents and guidance. This tender presents a significant opportunity for businesses specialising in health and social care services to expand their reach within the East Sussex region. Companies that provide advocacy services, patient support, or complaint assistance in the NHS context would find a strong fit for this procurement. Small and medium-sized enterprises (SMEs) are particularly encouraged to apply, benefiting from the local insights and agile approaches they can bring to the contract's fulfilment, thereby fostering growth and enhancing community health outcomes. ## Notice East Sussex County Council ('the Council') intends to commission the Healthwatch and Independent Health Complaints Advocacy Services under a single contract. The role of the Healthwatch service in East Sussex is to gather the views and understand the experiences of patients, service users, carers, and the wider community including seldom heard groups. Make these views known to commissioners and Providers of health and social care. Promote and support the involvement of these groups in the commissioning and provision of local care services and how they are scrutinised. Provide information, 'signposting' for services and support to make informed choices. Recommend the undertaking of investigations or special service reviews to Healthwatch England and the Care Quality Commission (CQC); and Make the views and experiences of people known to Healthwatch England and provide a steer to help it carry out its role as national champion. The HCSA imposes a duty on Local Authorities to commission a local IHCAS. Local Authorities are required to commission the provision of assistance for individuals making or intending to make an NHS complaint (which includes a complaint to the Health Service Ombudsman). The NHS complaints process covers: All NHS Trusts and NHS Bodies including NHS Foundation Trusts. Family Health Services provided for the NHS by GPs, Dentists, Opticians or Pharmacists. Clinical Commissioning Groups. Private health care establishments if the treatment has been paid for by the NHS; and all other health services commissioned by NHS funding. Additional information: The Council's full requirements and details of how to tender for this opportunity are available by clicking the Express Interest button. The deadline for tender submission is 12 noon on 24th September 2021. How to obtain the Tender Documents Interested parties should register their interest in the project via the In-Tend website https://in-tendhost.co.uk/sesharedservices/aspx/Tenders/Current. The Tender documents can be accessed when logged into In-Tend by selecting 'View Details' on the relevant tender advert and clicking the 'Express Interest' tab. Once in the tender there are five tabs, namely 'Tender', 'ITT - documents', 'Correspondence', 'Clarifications' and 'History'. Select the 2nd tab (ITT - documents) where you will find useful information under 'Tender Details'. Continue to scroll down to the heading 'Tender Documents Received' where you will be able to view / download the documents. Please download all the documents and read very carefully. Opting In and Opting Out Please note you are required to 'Opt In' before you can access the 'My tender Return' to start populating your response. The 'Opt Out' functionality will also be available throughout the duration of the tender process. Opting out will give you the option of declaring you no longer want to receive any further communication in relation to this tender along with the opportunity of providing comments and feedback for this decision. You can choose to 'Opt In' at any time during the tender process if you initially decided to 'Opt Out'. Further Guidance In addition, guidance on how to participate in a tender, download and upload documents / returns and if required, register your company (free of charge) can be found on the In-tend site under the 'Help' or 'Information for Suppliers' buttons. Receiving Notification Emails To ensure you receive email alerts and notifications from our system, please add the email domain '@in-tendorganiser.co.uk' to your Safe Senders list. Is a Recurrent Procurement Type? : No ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/8c0ec620-e3ad-49cc-be76-a3ddddf39179 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (above threshold) | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 13 Jul 2021 | | Submission deadline | 13 Jul 2021 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 1 Aug 2022 - 31 Mar 2027 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | ESCC ADULT SOCIAL CARE | | Locality | EAST SUSSEX | | Post town | Brighton | | Postcode | BN7 1UE | | Country | England | | ITL 1 | TLJ South East (England) | | ITL 2 | TLJ2 Surrey, East and West Sussex | | ITL 3 | TLJ22 East Sussex CC | | Local authority | Lewes | | Electoral ward | Lewes Priory | | Westminster constituency | Lewes | | Delivery location | TLJ South East (England) | ## CPV Codes ### Divisions - 85 - Health and social work services ### Codes - 85000000 - Health and social work services - 85100000 - Health services - 85300000 - Social work and related services ## Release History - 13 Jul 2021 at 08:41 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/8c0ec620-e3ad-49cc-be76-a3ddddf39179 - 6 Jul 2021 at 10:15 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/8c0ec620-e3ad-49cc-be76-a3ddddf39179 - 6 Jul 2021 at 10:10 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/8c0ec620-e3ad-49cc-be76-a3ddddf39179 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/8c0ec620-e3ad-49cc-be76-a3ddddf39179 13th July 2021 - Opportunity notice on Contracts Finder ## Notice URLs - https://in-tendhost.co.uk/sesharedservices/aspx/Tenders/Current ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-4d6d6bbf-7337-4438-afdb-0c42816b2581. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-4d6d6bbf-7337-4438-afdb-0c42816b2581.json.