---
title: "007026 - Revenue and Benefits Portal with Integrated Forms"
ocid: "ocds-b5fd17-4d83c0e6-0318-4d2e-965e-81363abe863f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-4d83c0e6-0318-4d2e-965e-81363abe863f"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-4d83c0e6-0318-4d2e-965e-81363abe863f.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-4d83c0e6-0318-4d2e-965e-81363abe863f.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "NEWCASTLE CITY COUNCIL"
published: "2019-10-09"
---

# 007026 - Revenue and Benefits Portal with Integrated Forms

Buyer: NEWCASTLE CITY COUNCIL  
Current stage: Tender  
OCID: ocds-b5fd17-4d83c0e6-0318-4d2e-965e-81363abe863f

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## Summary

The Newcastle City Council is inviting tenders for the project titled “007026 - Revenue and Benefits Portal with Integrated Forms”. This initiative falls under the software package and information systems industry category, with a total estimated value of £700,000. The current procurement process is at the tender stage, where proposals must be submitted by 8 November 2019. It is crucial that the new portal implementation is completed by 14 January 2020, ensuring that all functionalities are operational before the existing contract expires. The project is intended to boost service delivery by integrating an online forms package and an AI-driven chatbot.

This tender presents an excellent opportunity for software development firms, particularly those experienced in creating integrated online solutions and AI technologies, to expand their business. Companies classified as small to medium enterprises (SMEs) are encouraged to participate, as they may provide innovative approaches needed for this project. With the inclusion of predesigned online forms, businesses with expertise in user experience design would also be well-suited to compete for this opportunity, enabling them to contribute significantly to Newcastle City Council's public service enhancements.

## Notice

Newcastle City Council (NCC) has established a project to replace its existing revenue and benefits portal and online revenues forms. Tenders are invited for the supply of services in respect of a revenues and benefits portal supported by a predesigned, online integrated forms package for revenues and AI "chatbot". The current portal is under licence for support and maintenance purposes until 14 January 2020. It is essential that the implementation of the new portal does not extend beyond this date. All functionality must be live and tested prior to the cessation of the current contract and by 14 January 2020. The predesigned, online integrated forms package is a new requirement and ideally should be live and tested by 1 March 2020 to compliment the portal, however as this is not as contractually urgent, it can be delayed slightly.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/2ff05efb-f89c-4f2c-9d44-85327814955d |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (above threshold) |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 9 Oct 2019 |
| Submission deadline | 8 Nov 2019 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 14 Jan 2020 - 13 Oct 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £700,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NEWCASTLE CITY COUNCIL |
| Locality | NEWCASTLE-UPON-TYNE |
| Post town | Newcastle upon Tyne |
| Postcode | NE1 8QH |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC43 Tyneside |
| Local authority | Newcastle upon Tyne |
| Electoral ward | Monument |
| Westminster constituency | Newcastle upon Tyne Central and West |
| Delivery location | TLC North East (England) |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 9 Oct 2019 at 06:46 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/2ff05efb-f89c-4f2c-9d44-85327814955d

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/2ff05efb-f89c-4f2c-9d44-85327814955d
  9th October 2019 - Opportunity notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-4d83c0e6-0318-4d2e-965e-81363abe863f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-4d83c0e6-0318-4d2e-965e-81363abe863f.json.