--- title: "NHS Supply Chain Future Operating Model - Transactional Services" ocid: "ocds-b5fd17-4d9a070c-e749-4ced-9ca8-b46d010e4b1d" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-4d9a070c-e749-4ced-9ca8-b46d010e4b1d" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-4d9a070c-e749-4ced-9ca8-b46d010e4b1d.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-4d9a070c-e749-4ced-9ca8-b46d010e4b1d.json" source: "Contracts Finder" current_stage: "Tender" buyer: "DEPARTMENT OF HEALTH" published: "2017-09-29" --- # NHS Supply Chain Future Operating Model - Transactional Services Buyer: DEPARTMENT OF HEALTH Current stage: Tender OCID: ocds-b5fd17-4d9a070c-e749-4ced-9ca8-b46d010e4b1d [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-4d9a070c-e749-4ced-9ca8-b46d010e4b1d) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-4d9a070c-e749-4ced-9ca8-b46d010e4b1d.json) ## Summary The Department of Health is initiating a tender for the NHS Supply Chain Future Operating Model, specifically for Transactional Services. This procurement is focused on financial and insurance services, with the contract value estimated at £47.1 million, and a minimum contract value of £30 million. The tender period is set to end on 1st November 2017, while the contract is expected to commence on 1st October 2018 and run until 30th September 2021. Prospective suppliers must ensure a detailed understanding of the requirements to maintain seamless service continuity and manage cash flow effectively across diverse NHS entities located throughout the UK. This tender presents significant opportunities for businesses in the financial services sector, particularly those specialising in accounts management, customer service, and financial system administration. Companies capable of providing robust transactional services and demonstrating high accuracy in financial controls will be well-positioned to compete. Given the large annual transactional spend linked with the NHS, businesses that can offer innovative solutions to enhance the customer experience and streamline financial processes may find this procurement process particularly advantageous for growth. ## Notice A current contract between the NHS Business Services Authority ("the Authority") and its incumbent provider (which trades as 'NHS Supply Chain') relating to the procurement and supply chain of goods in the NHS is due to expire on 30 September 2018. As part of the Future Operating Model, the Authority is seeking to award a contract for the provision of a single transactional processing service providing: - accounts payable (invoice processing and payment); - accounts receivable (sales invoice generation and cash collection); - customer service for invoice queries; - cash and treasury management (i.e. keeping track of liquidity of the business); - savings tracking and reporting; - administration, configuration and improvement of financial systems; and - consolidation of the FOM financial information including periodic reporting, forecasts and annual planning information. The supplier will be required to deliver a coherent financial transactional service across the disaggregated functions of the FOM, ensuring that consolidated invoicing for customers is maintained. The objectives for the Services include, but are not limited to: - delivering seamless service continuity through transition to the FOM; - enabling the on-going delivery of the FOM; - enhancing the effectiveness and sustainability of FOM financial service processes and controls; - delivering improvements across the supply chain through active enablement of FOM objectives and the enhancement of the customer experience through timely financial data; - facilitating decision making in the Authority through the provision of accurate and timely financial data. The supplier must maintain the current practice of providing consolidated monthly invoices to the NHS Customers. Consolidated invoicing is seen as a key contributor to growth ambitions, and is received extremely favourably by existing and future NHS Supply Chain Customers (including but not limited to NHS trusts, other NHS entities, other UK government department agencies or other statutory bodies and/or private sectorproviders of NHS funded care). The supplier must ensure high degrees of accuracy are maintained, to preserve the integrity of financial controls and protect the public purse. The current transacting product spend is circa PS2 billion per annum and circa PS200 million per annum for operational spend. The supplier will be responsible for transacting the current volume of spend and increased expenditure as this increases under the FOM. The supplier will be required to provide robust debtor and creditor management in order to manage cash flow with growing volumes of transactions. This will be enabled by the customer/supplier support functions, and managed through robust contractual key performance indicators. A full description of the Services is more specifically set out in the procurement documentation. An Intelligent Client Co-Ordinator ("ICC") has been established for the Future Operating Model. The contract resulting from thi Additional information: If there is an intention to tender, then the potential provider should register with the Authority's e-Sourcing Portal (BMS)(https://www.gov.uk/government/organisations/department-of-health/about/procurement) and acknowledge their interest, as quickly as possible, by sending a message through the online messages section of ITT number 60478. Please note that the Department of Health is in the process of changing its e-tendering systems and may change the e-sourcing tool during this Procurement. The Department of Health will try to minimise the impact this will have on this Procurement and all Potential Providers will be kept informed of any changes. If you have any issues regarding the e-Sourcing Portal system then please contact the BMS Supplier Helpdesk number - 0113 254 5777 between the hours of 10-4 Mon-Fri. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/7142b9c4-2ee5-42f2-b214-1d819782993a | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (above threshold) | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 29 Sep 2017 | | Submission deadline | 1 Nov 2017 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 30 Sep 2018 - 30 Sep 2021 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £47,100,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | DEPARTMENT OF HEALTH | | Locality | LONDON | | Post town | South East London | | Postcode | SE1 6LH | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI4 Inner London - East | | ITL 3 | TLI44 Lewisham and Southwark | | Local authority | Southwark | | Electoral ward | St George's | | Westminster constituency | Bermondsey and Old Southwark | | Delivery location | Not specified | ## CPV Codes ### Divisions - 66 - Financial and insurance services - 75 - Administration, defence and social security services - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 66000000 - Financial and insurance services - 75130000 - Supporting services for the government - 79211000 - Accounting services - 79222000 - Tax-return preparation services - 79999000 - Scanning and invoicing services ## Release History - 29 Sep 2017 at 10:30 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/7142b9c4-2ee5-42f2-b214-1d819782993a ## Documents - https://www.contractsfinder.service.gov.uk/Notice/7142b9c4-2ee5-42f2-b214-1d819782993a 29th September 2017 - Opportunity notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/Attachment/2026ed05-7ae1-4309-93ab-3657ac38e22d Invitation to Tender - Transactional Services - https://www.gov.uk/government/organisations/department-of-health/about/procurement BMS - eSourcing Tool ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-4d9a070c-e749-4ced-9ca8-b46d010e4b1d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-4d9a070c-e749-4ced-9ca8-b46d010e4b1d.json.