---
title: "IT Service Management"
ocid: "ocds-b5fd17-4d9e68ed-42a1-46a7-8c3e-b3958d82b48d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-4d9e68ed-42a1-46a7-8c3e-b3958d82b48d"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-4d9e68ed-42a1-46a7-8c3e-b3958d82b48d.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-4d9e68ed-42a1-46a7-8c3e-b3958d82b48d.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "COUNTY DURHAM AND DARLINGTON NHS FOUNDATION TRUST"
published: "2020-12-22"
---

# IT Service Management

Buyer: COUNTY DURHAM AND DARLINGTON NHS FOUNDATION TRUST  
Current stage: Tender  
OCID: ocds-b5fd17-4d9e68ed-42a1-46a7-8c3e-b3958d82b48d

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-4d9e68ed-42a1-46a7-8c3e-b3958d82b48d)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-4d9e68ed-42a1-46a7-8c3e-b3958d82b48d.json)

## Summary

The COUNTY DURHAM AND DARLINGTON NHS FOUNDATION TRUST is seeking to procure an IT Service Management system to enhance its operations. The tender, titled "IT Service Management," is classified under the software package and information systems industry and is valued between £25,000 and £40,000. This tender is currently in the active stage of procurement, having been published on 22 December 2020. The submission period concludes on 19 January 2021, with the intended contract period from 1 March 2021 to 28 February 2023, located in the North East of England.

This tender presents an excellent opportunity for software providers and IT service firms looking to expand their business. Companies that offer customisable IT solutions and demonstrate the capability to deliver mobile-accessible systems would be particularly well-suited for this contract. Small to medium-sized enterprises (SMEs) and voluntary, community, and social enterprise (VCSE) organisations are encouraged to participate, leveraging their agility and innovation to meet the Trust's requirements for a more proactive IT service culture.

## Notice

Provision of IT Service Management system: The Trust is therefore looking to purchase an efficient, economical replacement ITSM system which assists in its desire to meet our increasing customer demands and in particular, to move to a more pro-active self-serve culture and provide 24/7 access for its users. The system must provide users and technicians with mobile access to services and be customisable / tailorable to our needs. Additional information: Please click on the following link to be directed to the procurement portal Cardea: https://www.cardea.nhs.uk/Cardea/DisplayModules/TradeModules/Negotiations/Opportunities/ViewOpportunityEvent.aspx?EventID=4270&Culture=en-GB If you have any issues accessing the Event of Cardea please contact the help desk on one of the following: Contact us - 01325 743993 - cdda-tr.cardeahelpdesk@nhs.net

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/c1f65f81-ca22-4ceb-aa4e-ba540c9e3e1d |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - Under Threshold Tender |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 Dec 2020 |
| Submission deadline | 19 Jan 2021 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 1 Mar 2021 - 28 Feb 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £40,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | COUNTY DURHAM AND DARLINGTON NHS FOUNDATION TRUST |
| Locality | PETERLEE |
| Post town | Sunderland |
| Postcode | SR8 2RU |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC41 Durham |
| Local authority | County Durham |
| Electoral ward | Shotton and South Hetton |
| Westminster constituency | Easington |
| Delivery location | TLC North East (England) |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 22 Dec 2020 at 11:54 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/c1f65f81-ca22-4ceb-aa4e-ba540c9e3e1d

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/c1f65f81-ca22-4ceb-aa4e-ba540c9e3e1d
  22nd December 2020 - Opportunity notice on Contracts Finder
- https://www.cardea.nhs.uk/Cardea/DisplayModules/TradeModules/Negotiations/Opportunities/ViewOpportunityEvent.aspx?EventID=4270&Culture=en-GB
  Please click on the above link to be directed to the procurement portal

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-4d9e68ed-42a1-46a7-8c3e-b3958d82b48d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-4d9e68ed-42a1-46a7-8c3e-b3958d82b48d.json.