--- title: "Unified Communications" ocid: "ocds-b5fd17-4da44e7b-8743-4f4c-93ce-5d922b4bb928" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-4da44e7b-8743-4f4c-93ce-5d922b4bb928" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-4da44e7b-8743-4f4c-93ce-5d922b4bb928.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-4da44e7b-8743-4f4c-93ce-5d922b4bb928.json" source: "Contracts Finder" current_stage: "Award" buyer: "THE NATIONAL ARCHIVES" published: "2025-01-22" --- # Unified Communications Buyer: THE NATIONAL ARCHIVES Current stage: Award OCID: ocds-b5fd17-4da44e7b-8743-4f4c-93ce-5d922b4bb928 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-4da44e7b-8743-4f4c-93ce-5d922b4bb928) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-4da44e7b-8743-4f4c-93ce-5d922b4bb928.json) ## Summary The National Archives (TNA), located in Richmond, England, undertook a complete procurement process to establish a partnership with a supplier for delivering a cloud-based Unified Communications SaaS platform. The tender, titled "Unified Communications," falls under the CPV classification for communication and related equipment, including additional categories like software packages and IT services. The procurement followed an open procedure with a tender period ending on 1 December 2020. The contract began on 6 January 2021 and will conclude on 21 February 2025. This stage of the procurement is at the award update phase as of 10 November 2023, with Avoira Limited being the awarded supplier for a contract value of £311,000 GBP. This tender provides significant opportunities for SMEs, as TNA encourages their participation. Businesses specializing in telephony, chat, contact centre, and video/voice-conferencing solutions are particularly well-suited to benefit from such procurement processes. This contract supports business growth by providing a robust platform for showcasing technical expertise in unified communications and developing sustainable, innovative solutions for a prestigious national institution. Participating in similar tenders offers businesses a chance to expand their clientele, improve market presence, and build long-term partnerships with public sector organisations. ## Notice The objective of this tender exercise is to source a partnership with a supplier to deliver a cloud-based unified communications SaaS platform to The National Archives (TNA) to include services such as, telephony, chat, contact centre and video/voice-conferencing. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/57e2002c-88d5-4b7f-bae9-ce46f1ee5415 | | Notice type | Award Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (above threshold) | | Tender suitability | SME | | Awardee scale | Large | | All stages | Tender, Award | ## Dates | Field | Value | | --- | --- | | Publication date | 22 Jan 2025 | | Submission deadline | 1 Dec 2020 | | Future notice date | Not specified | | Award date | 31 Dec 2020 | | Contract period | 6 Jan 2021 - 21 Feb 2026 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | £572,224 | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Not specified | | Awards status | Active | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | THE NATIONAL ARCHIVES | | Locality | RICHMOND | | Post town | Twickenham | | Postcode | TW9 4DU | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI7 Outer London - West and North West | | ITL 3 | TLI75 Hounslow and Richmond upon Thames | | Local authority | Richmond upon Thames | | Electoral ward | Kew | | Westminster constituency | Richmond Park | | Delivery location | Not specified | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | AVOIRA | ## CPV Codes ### Divisions - 32 - Radio, television, communication, telecommunication and related equipment - 48 - Software package and information systems - 64 - Postal and telecommunications services - 72 - IT services: consulting, software development, Internet and support ### Codes - 32000000 - Radio, television, communication, telecommunication and related equipment - 48000000 - Software package and information systems - 64000000 - Postal and telecommunications services - 72000000 - IT services: consulting, software development, Internet and support ## Release History - 22 Jan 2025 at 10:30 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/57e2002c-88d5-4b7f-bae9-ce46f1ee5415 - 10 Nov 2023 at 13:42 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/57e2002c-88d5-4b7f-bae9-ce46f1ee5415 - 25 Apr 2023 at 09:29 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/57e2002c-88d5-4b7f-bae9-ce46f1ee5415 - 8 Jan 2021 at 09:40 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/57e2002c-88d5-4b7f-bae9-ce46f1ee5415 - 20 Nov 2020 at 15:12 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/486868a7-ba44-4317-b492-630ed3df3071 - 28 Oct 2020 at 16:10 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/486868a7-ba44-4317-b492-630ed3df3071 - 28 Oct 2020 at 15:52 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/486868a7-ba44-4317-b492-630ed3df3071 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/57e2002c-88d5-4b7f-bae9-ce46f1ee5415 8th January 2021 - Awarded contract notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/486868a7-ba44-4317-b492-630ed3df3071 20th November 2020 - Opportunity notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/Attachment/d6220407-cbe6-4f5a-96ad-73935a77d86f - https://www.contractsfinder.service.gov.uk/Notice/Attachment/eca0acba-b8fa-4f97-ad9e-620ac943f942 - https://www.contractsfinder.service.gov.uk/Notice/Attachment/c9ae7e28-c6ea-4094-b9a9-71dd8a641066 - https://www.contractsfinder.service.gov.uk/Notice/Attachment/1d5c8549-8aad-4808-9a48-3a00e46d1deb - https://www.contractsfinder.service.gov.uk/Notice/Attachment/fcaec339-e473-4127-9269-bba27a66c1f9 - https://www.contractsfinder.service.gov.uk/Notice/Attachment/c34dcfa7-0d5d-474b-8e76-e54e492f41f6 - https://www.contractsfinder.service.gov.uk/Notice/Attachment/08bee13a-2821-4fb3-b3c4-8170becfc65b ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-4da44e7b-8743-4f4c-93ce-5d922b4bb928. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-4da44e7b-8743-4f4c-93ce-5d922b4bb928.json.