---
title: "Customer Relationship Management"
ocid: "ocds-b5fd17-4da4cc01-e672-43a4-bba0-627ddb4d6ff8"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-4da4cc01-e672-43a4-bba0-627ddb4d6ff8"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-4da4cc01-e672-43a4-bba0-627ddb4d6ff8.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-4da4cc01-e672-43a4-bba0-627ddb4d6ff8.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "STAFFORDSHIRE POLICE"
published: "2021-10-13"
---

# Customer Relationship Management

Buyer: STAFFORDSHIRE POLICE  
Current stage: Tender  
OCID: ocds-b5fd17-4da4cc01-e672-43a4-bba0-627ddb4d6ff8

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## Summary

The Staffordshire Police are currently conducting a tender process for a Customer Relationship Management (CRM) solution to enhance their customer service capabilities. This procurement, classified under the 'Software package and information systems' category, is set to end on 18th November 2021. The contract period is expected to commence on 21st March 2022 and will last until 20th March 2025. The procurement method being employed is an open procedure, allowing wide participation from interested suppliers.

This tender presents significant opportunities for businesses specializing in CRM software and information systems, particularly Small and Medium Enterprises (SMEs) that can offer innovative solutions tailored to customer needs. With the implementation of a streamlined CRM system, there will be a strong demand for providers that can deliver effective and efficient service enhancements for the Staffordshire Police, thereby contributing to their goal of a customer-focused approach.

## Notice

The requirement is for a CRM solution will optimize and enable contact handlers to deliver a customer focused service through the implementation of an efficient, effective and streamlined solution.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/137daf09-98d5-4938-a940-efbdc975788f |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 Oct 2021 |
| Submission deadline | 18 Nov 2021 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 21 Mar 2022 - 20 Mar 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | STAFFORDSHIRE POLICE |
| Locality | STAFFORD |
| Post town | Stoke-on-Trent |
| Postcode | ST18 0YY |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG2 Shropshire and Staffordshire |
| ITL 3 | TLG24 Staffordshire CC |
| Local authority | Stafford |
| Electoral ward | Milwich |
| Westminster constituency | Stone, Great Wyrley and Penkridge |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems
- 48445000 - Customer Relation Management software package

## Release History

- 13 Oct 2021 at 14:30 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/137daf09-98d5-4938-a940-efbdc975788f

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/137daf09-98d5-4938-a940-efbdc975788f
  13th October 2021 - Opportunity notice on Contracts Finder
- https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=40048&B=BLUELIGHT
  Customer Relationship Management System
- https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/31727
  Staffordshire Police

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-4da4cc01-e672-43a4-bba0-627ddb4d6ff8. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-4da4cc01-e672-43a4-bba0-627ddb4d6ff8.json.