--- title: "Income Recovery Officer (29 March 2022)" ocid: "ocds-b5fd17-4db1addc-253c-45aa-b037-08b47c91449d" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-4db1addc-253c-45aa-b037-08b47c91449d" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-4db1addc-253c-45aa-b037-08b47c91449d.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-4db1addc-253c-45aa-b037-08b47c91449d.json" source: "Contracts Finder" current_stage: "Tender" buyer: "SANDWELL METROPOLITAN BOROUGH COUNCIL" published: "2022-03-29" --- # Income Recovery Officer (29 March 2022) Buyer: SANDWELL METROPOLITAN BOROUGH COUNCIL Current stage: Tender OCID: ocds-b5fd17-4db1addc-253c-45aa-b037-08b47c91449d [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-4db1addc-253c-45aa-b037-08b47c91449d) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-4db1addc-253c-45aa-b037-08b47c91449d.json) ## Summary The Sandwell Metropolitan Borough Council is currently conducting a public procurement process for the position of Income Recovery Officer. This opportunity falls under the services industry category and is based in the West Midlands, United Kingdom. The tender is at the active phase, with a closing date for applications set for 1 April 2022 at 4:30 PM. The contract is scheduled to commence on 11 April 2022 and will last until 11 July 2022. The procurement method employed is an open procedure, allowing various suppliers to compete for this contract, which has a total estimated value of £6,926. This tender presents a significant opportunity for businesses specialising in personnel supply services, particularly those that can provide skilled staff for temporary employment. Companies with expertise in customer service, negotiation, and case management would be particularly well-suited to compete, as the role requires a proactive approach to managing income recovery for housing services. Businesses should be prepared to demonstrate their ability to deliver exceptional client service and manage demanding workloads effectively, given the high-volume nature of this role. ## Notice Income Recovery Officer Rate of Pay: ?13.18 per hour (PAYE) Hours: 37 Hours per week Location: Working from Home/Sandwell Council House, Oldbury Start Date: ASAP Contract type: Agency Job Description and Personnel Specification are attached, which also provides more information above the role. Brief description: We have a vacancy for the position of Income Recovery Officer working 37 hours per week. This position will contribute to the provision of a high quality, customer focused Income Management Service. To ensure prompt and effective early action is taken to control and recover outstanding rent arrears and other associated debts up to Eviction stage. You must have: o Excellent customer service skills o Excellent negotiation and persuasive skills o Ability to take a proactive casework approach to overseeing a specified patch area o A performance driven work ethos o A desire to help customers to sustain their tenancies o Ability to work in a highly busy and challenging environment o Ability to work in a busy and challenging environment o Highly organised and understand the importance of attention to detail o Proven experience of delivering excellent services to customers both face to face and by telephone. o Literacy and Numeracy Level 2 qualification or equivalent as a minimum. This role is inside of IR35 Please note this advert is also out with our Master Vendor You will receive further information regarding invoice terms if your candidate is appointed to this role. Invoices must be sent electronically on a weekly basis to templink_1@sandwell.gov.uk along with your workers authorised timesheet supplied by your agency. Payments are then released 14 days from the date of the invoice. The Council will be using the In-tend e-Tendering System for this Procurement opportunity, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal. From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to the related documents. To submit your documents, you will be required to opt in. For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the 'Guidance for Suppliers' section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal. If you require further assistance in respect of the system, please contact the In-tend support team on 0844 272 8810. Closing Date: Friday 1 April at 4.30pm Additional information: by your agency. Payments are then released 14 days from the date of the invoice. The Council will be using the In-tend e-Tendering System for this Procurement opportunity, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal. From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to the related documents. To submit your documents, you will be required to opt in. For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the 'Guidance for Suppliers' section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal. If you require further assistance in respect of the system, please contact the In-tend support team on 0844 272 8810. Is a Recurrent Procurement Type? : No ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/de9ce626-843e-49ca-971a-85f5424828cd | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (below threshold) | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 29 Mar 2022 | | Submission deadline | 1 Apr 2022 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 11 Apr 2022 - 11 Jul 2022 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £6,926 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | SANDWELL METROPOLITAN BOROUGH COUNCIL | | Locality | WEST MIDLANDS | | Post town | Birmingham | | Postcode | B70 8SZ | | Country | England | | ITL 1 | TLG West Midlands (England) | | ITL 2 | TLG3 West Midlands | | ITL 3 | TLG37 Sandwell | | Local authority | Sandwell | | Electoral ward | West Bromwich Central | | Westminster constituency | West Bromwich | | Delivery location | TLG West Midlands (England) | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79620000 - Supply services of personnel including temporary staff ## Release History - 29 Mar 2022 at 09:55 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/de9ce626-843e-49ca-971a-85f5424828cd ## Documents - https://www.contractsfinder.service.gov.uk/Notice/de9ce626-843e-49ca-971a-85f5424828cd 29th March 2022 - Opportunity notice on Contracts Finder - https://in-tendhost.co.uk/sandwellmbc/aspx/ Additional information on how to apply for this contract ## Notice URLs - https://in-tendhost.co.uk/sandwellmbc ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-4db1addc-253c-45aa-b037-08b47c91449d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-4db1addc-253c-45aa-b037-08b47c91449d.json.