---
title: "Here to Help Digital Tool"
ocid: "ocds-b5fd17-4db71199-5f98-4e6b-a814-1546983660b4"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-4db71199-5f98-4e6b-a814-1546983660b4"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-4db71199-5f98-4e6b-a814-1546983660b4.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-4db71199-5f98-4e6b-a814-1546983660b4.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "LONDON BOROUGH OF HACKNEY"
published: "2021-03-23"
---

# Here to Help Digital Tool

Buyer: LONDON BOROUGH OF HACKNEY  
Current stage: Award  
OCID: ocds-b5fd17-4db71199-5f98-4e6b-a814-1546983660b4

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-4db71199-5f98-4e6b-a814-1546983660b4)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-4db71199-5f98-4e6b-a814-1546983660b4.json)

## Summary

The London Borough of Hackney initiated a public procurement process for the "Here to Help Digital Tool," aimed at developing a Coronavirus call handling tool. This procurement, classified under the category of Communication software package (CPV 48510000), was conducted using an open procedure and is now complete. The contract, valued at £165,580, was awarded to Made Tech Limited, with the contract period spanning from 9th November 2020 to 1st April 2021. The tender period ended on 26th October 2020, signalling the key deadlines involved in the procurement process.

This tender presents a significant opportunity for businesses engaged in software development and digital communication services. Companies that are small to medium enterprises (SMEs) and possess expertise in creating software solutions tailored for public sector needs would be particularly well-suited to compete in similar future tenders. In addition, businesses with experience in handling call management systems or public health-related digital tools may find this sector ripe for expansion, especially given the evolving requirements arising from ongoing health challenges.

## Notice

Development of Coronavirus call handling tool

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/758822cb-b030-4a66-8082-362751563237 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Mar 2021 |
| Submission deadline | 26 Oct 2020 |
| Future notice date | Not specified |
| Award date | 29 Oct 2020 |
| Contract period | 9 Nov 2020 - 1 Apr 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £165,000 |
| Lots value | Not specified |
| Awards value | £165,580 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LONDON BOROUGH OF HACKNEY |
| Locality | HACKNEY |
| Post town | East London |
| Postcode | E8 1DY |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI41 Hackney and Newham |
| Local authority | Hackney |
| Electoral ward | Hackney Central |
| Westminster constituency | Hackney South and Shoreditch |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | MADE TECH |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48510000 - Communication software package

## Release History

- 23 Mar 2021 at 17:14 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/758822cb-b030-4a66-8082-362751563237

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/758822cb-b030-4a66-8082-362751563237
  23rd March 2021 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.hackney.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-4db71199-5f98-4e6b-a814-1546983660b4. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-4db71199-5f98-4e6b-a814-1546983660b4.json.