---
title: "BTA2005 IT Service Desk"
ocid: "ocds-b5fd17-4dd3ad45-adef-4545-80dc-a13711dd4242"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-4dd3ad45-adef-4545-80dc-a13711dd4242"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-4dd3ad45-adef-4545-80dc-a13711dd4242.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-4dd3ad45-adef-4545-80dc-a13711dd4242.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "BRITISH TOURIST AUTHORITY T/A VISITBRITAIN/VISITENGLAND"
published: "2024-10-28"
---

# BTA2005 IT Service Desk

Buyer: BRITISH TOURIST AUTHORITY T/A VISITBRITAIN/VISITENGLAND  
Current stage: Award  
OCID: ocds-b5fd17-4dd3ad45-adef-4545-80dc-a13711dd4242

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-4dd3ad45-adef-4545-80dc-a13711dd4242)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-4dd3ad45-adef-4545-80dc-a13711dd4242.json)

## Summary

The British Tourist Authority, trading as VisitBritain/VisitEngland, recently completed a public procurement process titled "BTA2005 IT Service Desk." This tender falls under the Information Technology Services industry category and was conducted using a framework agreement, specifically the CCS Technology Services 3 RM6100. The contract, valued at £218,791, is to be provided by Little Fish (UK) Limited and covers a broad geographical area including the United Kingdom, British Overseas Territories, Channel Islands, Europe, Isle of Man, and the Rest of the World. The procurement stage is at the Award level, with the contract period set to commence on 1st October 2024 and conclude on 30th September 2026. Key dates included the end of the tender period on 22nd January 2024 and the award date published on 28th October 2024.

This tender presents significant opportunities for businesses in the IT services sector. Companies with a robust capability in managing and outsourcing service desks can leverage this contract to provide comprehensive support to VisitBritain/VisitEngland. Businesses similar to Little Fish (UK) Limited, which are adept in utilizing framework agreements, are particularly well-suited for this kind of procurement. Although the current tender has concluded, similar opportunities might arise in the future, allowing other capable businesses to compete effectively and expand their service offerings and customer base through public sector contracts.

## Notice

Service Desk outsource replacement. Route to market Framework Further Competition. CCS Technology Services 3. RM6100.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/5d68d637-cd17-42c0-8c65-dc3b98564659 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 28 Oct 2024 |
| Submission deadline | 22 Jan 2024 |
| Future notice date | Not specified |
| Award date | 30 Sep 2024 |
| Contract period | 30 Sep 2024 - 30 Sep 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £218,791 |
| Lots value | Not specified |
| Awards value | £218,791 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BRITISH TOURIST AUTHORITY T/A VISITBRITAIN/VISITENGLAND |
| Locality | BIRMINGHAM |
| Post town | Birmingham |
| Postcode | B2 4AJ |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Ladywood |
| Westminster constituency | Birmingham Ladywood |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | LITTLE FISH (UK |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72222300 - Information technology services

## Release History

- 28 Oct 2024 at 11:15 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/5d68d637-cd17-42c0-8c65-dc3b98564659

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/5d68d637-cd17-42c0-8c65-dc3b98564659
  28th October 2024 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-4dd3ad45-adef-4545-80dc-a13711dd4242. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-4dd3ad45-adef-4545-80dc-a13711dd4242.json.