---
title: "Provision of Service Desk Digital Solutions"
ocid: "ocds-b5fd17-4de2caab-cbb0-4c02-88ea-58e38080890a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-4de2caab-cbb0-4c02-88ea-58e38080890a"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-4de2caab-cbb0-4c02-88ea-58e38080890a.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-4de2caab-cbb0-4c02-88ea-58e38080890a.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "SUFFOLK COUNTY COUNCIL"
published: "2022-10-12"
---

# Provision of Service Desk Digital Solutions

Buyer: SUFFOLK COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-4de2caab-cbb0-4c02-88ea-58e38080890a

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-4de2caab-cbb0-4c02-88ea-58e38080890a)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-4de2caab-cbb0-4c02-88ea-58e38080890a.json)

## Summary

The Suffolk County Council has awarded a contract for the Provision of Service Desk Digital Solutions under the G-Cloud 12 call off framework. The contract period is from September 20, 2022, to September 19, 2024, with a total value of £87,672. The procurement method used was selective, involving a call-off from a framework agreement. The tender deadline was September 16, 2022. The successful supplier is Freshworks Inc. The main procurement category is services, and the award status is active.

This contract presents opportunities for businesses, specifically SMEs, in IT services such as consulting, software development, and online support. Businesses well-suited to compete should have expertise in providing service desk solutions, including license maintenance and support. The location of the contract is Ipswich, England, with the buyer being Suffolk County Council. The contract has been successfully awarded on October 12, 2022, enhancing transparency in the procurement process.

## Notice

Contract awarded published here for transparency purposes. G-Cloud 12 call off framework for the provision of Service Desk solution, including licenses maintenance and support.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/f9f56947-5f94-4015-832c-98bb1f8f9361 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 12 Oct 2022 |
| Submission deadline | 16 Sep 2022 |
| Future notice date | Not specified |
| Award date | 15 Sep 2022 |
| Contract period | 19 Sep 2022 - 19 Sep 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £87,672 |
| Lots value | Not specified |
| Awards value | £87,672 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SUFFOLK COUNTY COUNCIL |
| Locality | IPSWICH |
| Post town | Ipswich |
| Postcode | IP1 2BX |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH6 Suffolk |
| ITL 3 | TLH62 Ipswich |
| Local authority | Ipswich |
| Electoral ward | Gipping |
| Westminster constituency | Ipswich |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FRESHWORKS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 12 Oct 2022 at 07:36 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/f9f56947-5f94-4015-832c-98bb1f8f9361

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/f9f56947-5f94-4015-832c-98bb1f8f9361
  12th October 2022 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-4de2caab-cbb0-4c02-88ea-58e38080890a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-4de2caab-cbb0-4c02-88ea-58e38080890a.json.