---
title: "Provision of Casework Management System for the OSCC"
ocid: "ocds-b5fd17-4e3a15ad-adc8-11e6-9901-0019b9f3037b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-4e3a15ad-adc8-11e6-9901-0019b9f3037b"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-4e3a15ad-adc8-11e6-9901-0019b9f3037b.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-4e3a15ad-adc8-11e6-9901-0019b9f3037b.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "MINISTRY OF DEFENCE"
published: "2016-11-18"
---

# Provision of Casework Management System for the OSCC

Buyer: MINISTRY OF DEFENCE  
Current stage: Award  
OCID: ocds-b5fd17-4e3a15ad-adc8-11e6-9901-0019b9f3037b

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-4e3a15ad-adc8-11e6-9901-0019b9f3037b)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-4e3a15ad-adc8-11e6-9901-0019b9f3037b.json)

## Summary

The procurement process pertains to the provision of a Casework Management System by the Ministry of Defence, which is classified under the industry category of database-management systems (CPV code 48612000). The contract value is set at £167,310 and the procurement was conducted via a selective method through a restricted procedure. The contract period commenced on 9th February 2015 and concluded on 8th February 2016. The award date was also 9th February 2015, and the buying organisation is based in Glasgow, Scotland, with contact available via email: elaine.white357@mod.uk.

This tender presents opportunities primarily for businesses specialising in software development and IT services, particularly those with a focus on case management systems, data storage solutions, and customer enquiry handling. Small and medium-sized enterprises (SMEs) may find this an advantageous venture, enabling them to showcase their innovative solutions in managing and processing case-related data while contributing to the public sector's operational efficiency.

## Notice

The casework management system will serve as the datastore for all customer enquiries and casework related information held by the Service Complaints Ombudsman. The solution is intended to be used as follows: * To record all correspondence relating to casework * To manage and store all data relating to referrals of potential complaints to the Services * To manage and store all data relating to Ombudsman decisions on non-acceptance of a complaint or non-acceptance of an appeal (gateway decisions) * To manage and store all data relating to Ombudsman decisions on investigations relating to maladministration and injustice * To manage and store all correspondence relating to 'live' complaints * To provide management information on Ombudsman casework activity

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/b24b16d3-0518-4ee3-82ae-ee955adfc712 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Nov 2016 |
| Submission deadline | 9 Feb 2015 |
| Future notice date | Not specified |
| Award date | 9 Feb 2015 |
| Contract period | 9 Feb 2015 - 8 Feb 2016 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £167,310 |
| Lots value | Not specified |
| Awards value | £167,310 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MINISTRY OF DEFENCE |
| Locality | GLASGOW |
| Post town | Glasgow |
| Postcode | G2 8EX |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM32 Glasgow City |
| Local authority | Glasgow City |
| Electoral ward | Anderston/City/Yorkhill |
| Westminster constituency | Glasgow North |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FIVIUM |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48612000 - Database-management system

## Release History

- 18 Nov 2016 at 20:17 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/b24b16d3-0518-4ee3-82ae-ee955adfc712

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/b24b16d3-0518-4ee3-82ae-ee955adfc712
  15th April 2015 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/c7b6aba0-4561-486e-aaca-a676d1ece5cb
  Contract Document

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-4e3a15ad-adc8-11e6-9901-0019b9f3037b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-4e3a15ad-adc8-11e6-9901-0019b9f3037b.json.