--- title: "Out of Hours Tooling - Request for Information (RFI)" ocid: "ocds-b5fd17-4e3b248f-cd02-4e89-985a-50d804e3a5b1" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-4e3b248f-cd02-4e89-985a-50d804e3a5b1" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-4e3b248f-cd02-4e89-985a-50d804e3a5b1.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-4e3b248f-cd02-4e89-985a-50d804e3a5b1.json" source: "Contracts Finder" current_stage: "Planning" buyer: "THE BRITISH BROADCASTING CORPORATION (BBC)" published: "2022-12-12" --- # Out of Hours Tooling - Request for Information (RFI) Buyer: THE BRITISH BROADCASTING CORPORATION (BBC) Current stage: Planning OCID: ocds-b5fd17-4e3b248f-cd02-4e89-985a-50d804e3a5b1 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-4e3b248f-cd02-4e89-985a-50d804e3a5b1) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-4e3b248f-cd02-4e89-985a-50d804e3a5b1.json) ## Summary The British Broadcasting Corporation (BBC) has initiated a planning stage for the procurement process titled "Out of Hours Tooling - Request for Information (RFI)". The BBC is seeking responses to this Request for Information (RFI) to gather insights before any potential procurement activity. The industry category is software packages and information systems, with a focus on solutions to support engineers on an out-of-hours rota. The deadline for engagement is set for 13th January 2023, and interested parties are invited to provide feedback via the specified e-Procurement portal. This tender opportunity presented by the BBC can be beneficial for businesses active in software development and information systems. Small and medium-sized enterprises (SMEs) would find this opportunity particularly relevant. By participating in this RFI, businesses can showcase their solutions for scheduling management, call-out systems, and notification processes. The tender process is currently in the planning stage, with a clear emphasis on engaging potential suppliers to gather market insights and assess available solutions for potential future partnership opportunities. ## Notice The BBC would welcome responses to this request for information (RFI) in order to inform our thinking prior to any potential procurement exercise. The scope of this RFI is to investigate solutions to assist engineers who are on an out of hours support rota. The high level requirement scope covers: - Scheduling management: o Rota management and organisation of out of hours engineers into teams/groups to support products/services etc - Call out management: o Phone numbers that route to whoever is on call (one per team / per product etc) o Escalation management (e.g. route calls to an engineering manager/head of software/other appropriate escalation point etc in case of no answer) o Notifications on call out such as Slack, email, MS Teams etc The purpose of this notice is to invite interested parties to complete a questionnaire which will allow the BBC to: - build an understanding of current solutions available in the marketplace - gain feedback on: o the availability of solutions in the marketplace, o whether there is one solution to meet the needs, or whether these would need to be met by differing solutions o whether functionality not currently met is on a supplier's roadmap and any cost/timescales associated with building it in o indicative costs and timescales for the on boarding of the solution o support of solution o any barriers to the implementation of the product/solution Please note this invitation has been issued purely as an information seeking exercise and is not part of any formal procurement process. Additional information: Please register your interest in this project and respond via the Jaggaer e-Procurement portal (link provided below) Please register your interest in this RFI by taking the following steps: 1 - Register your company on the Jaggaer eSourcing portal (this is only required once): 1.1 Go to https://bbc.bravosolution.co.uk 1.2 - Click the link on the login page to register. 1.3 Accept the terms and conditions and click 'Continue'. 1.4 - Enter your correct business and user details. 1.5 - Note the username you chose and click 'Save' when complete. 1.6 - You will shortly receive an email with your temporary password. 2 - Express an interest in the RFI: 2.1 - Login to the portal with the username/password. 2.2 - Click the 'PQQ Open to all Suppliers' link. (These are Pre-Qualification Questionnaires open to any registered supplier). 2.3 - Click on the relevant PQQ to access the content. 2.4 - Click the 'Express Interest' button at the top of the page. This will move the PQQ into your 'My PQQs page. (This is a secure area reserved for your projects only. 2.5 - You can now access any attachments by clicking 'Buyer Attachments' in the 'PQQ Details' box. 3. Responding to the tender: 3.1 - Click 'My Response' under PQQ Details', you can choose to 'Create Response' or to 'Decline to Respond' (please give a reason if declining). 3.2 - You can now use the 'Messages' function to communicate with the buyer and seek any clarification. 3.3 - Note the deadline for completion, and then follow the onscreen instructions to complete the PQQ. There may be a mixture of online and offline actions for you to perform (there is detailed online help available). 3.4 You must then submit your reply using the 'Submit Response' button at the top of the page. If you require any further assistance, please consult the online help, or contact the Jaggaer eSourcing help desk. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/c561a1a7-45c6-47c1-90fb-0694e1ec5e57 | | Notice type | Market Engagement Notice | | Procurement type | Standard | | Procurement category | Not specified | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 12 Dec 2022 | | Submission deadline | Not specified | | Future notice date | 13 Jan 2023 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planning | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | THE BRITISH BROADCASTING CORPORATION (BBC) | | Locality | LONDON | | Post town | West London | | Postcode | W1A 1AA | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI3 Inner London - West | | ITL 3 | TLI35 Westminster and City of London | | Local authority | Westminster | | Electoral ward | West End | | Westminster constituency | Cities of London and Westminster | | Delivery location | Not specified | ## CPV Codes ### Divisions - 48 - Software package and information systems ### Codes - 48000000 - Software package and information systems ## Release History - 12 Dec 2022 at 10:13 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/c561a1a7-45c6-47c1-90fb-0694e1ec5e57 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/c561a1a7-45c6-47c1-90fb-0694e1ec5e57 12th December 2022 - Early engagement notice on Contracts Finder - https://bbc.bravosolution.co.uk BBC e-Procurement Portal ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-4e3b248f-cd02-4e89-985a-50d804e3a5b1. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-4e3b248f-cd02-4e89-985a-50d804e3a5b1.json.