---
title: "Warden Call Digital Upgrade and Maintenance"
ocid: "ocds-b5fd17-4e3f171d-ac2b-4dc9-a286-3c71ef71a76a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-4e3f171d-ac2b-4dc9-a286-3c71ef71a76a"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-4e3f171d-ac2b-4dc9-a286-3c71ef71a76a.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-4e3f171d-ac2b-4dc9-a286-3c71ef71a76a.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "LONDON BOROUGH OF HOUNSLOW"
published: "2026-06-04"
---

# Warden Call Digital Upgrade and Maintenance

Buyer: LONDON BOROUGH OF HOUNSLOW  
Current stage: Award  
OCID: ocds-b5fd17-4e3f171d-ac2b-4dc9-a286-3c71ef71a76a

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## Summary

The London Borough of Hounslow has completed the award stage for the "Warden Call Digital Upgrade and Maintenance" contract, focusing on upgrading the emergency communication systems in sheltered accommodations across the borough. This initiative falls under the electrical installation industry category, with a strong emphasis on installation and maintenance services for electrical equipment in building installations. The procurement aims to replace existing PSTN copper lines with a digital solution, aligning with Openreach's digital switchover programme. The contract, valued at £143,373, spans from 1st July 2026 to 30th June 2029, with work to be carried out in England. The procurement process was initiated as a tender, and the award was made on 22nd May 2026, with the successful supplier being OPENVIEW SECURITY SOLUTIONS LIMITED.

This tender presents substantial opportunities for businesses specialising in digital communication systems, particularly those experienced in executing large-scale digital migrations and maintenance services. Companies with capabilities in handling sensitive installations within sheltered accommodations will find this contract particularly relevant. Furthermore, businesses that are able to offer comprehensive maintenance solutions alongside installation services will be well-positioned to compete in similar future procurements. The London Borough of Hounslow's involvement as the contracting authority suggests a stable and reliable opportunity for businesses looking to expand their service offerings in public sector projects.

## Notice

A warden call system is a emergency communication system used in our stock of sheltered accommodation, to help residents-especially elderly or vulnerable individuals-contact staff or emergency services quickly. Following approval of Ofcom and as part of Openreach's digital switchover programme from analogue to digital, Openreach in 2017 announced their planned replacement of all PTSN Analogue Lines by 2025 (in advance of this date, Openreach will be withdrawing such analogue equipment/packages at short notice). The need is for a deliverable roadmap to complete the migration and upgrade of digital connectivity, to the sheltered accommodation in the London Borough of Hounslow. This will mean replacing the existing PSTN copper lines with a digital solution (UDC) Universal digital communicator, the UDC will provide reliable proven communication from the existing Warden Call system to a digitally ready alarm receiving centre. We will negate the need to carry out expensive digital warden call system upgrades to LBH sheltered housing stock, by carrying out the above works. As part of the contract we will require a 36-month maintenance contract to cover the system plus the new installed digital equipment by including it in once contract ensure we have a competent supplier tied in for the next three years.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/cc2bcd7c-ccc6-41c0-94a2-d5da4c373fbb |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Jun 2026 |
| Submission deadline | 20 Feb 2026 |
| Future notice date | Not specified |
| Award date | 21 May 2026 |
| Contract period | 30 Jun 2026 - 30 Jun 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £143,373 |
| Lots value | Not specified |
| Awards value | £143,373 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LONDON BOROUGH OF HOUNSLOW |
| Locality | HOUNSLOW |
| Post town | Twickenham |
| Postcode | TW3 3EB |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI7 Outer London - West and North West |
| ITL 3 | TLI75 Hounslow and Richmond upon Thames |
| Local authority | Hounslow |
| Electoral ward | Hounslow West |
| Westminster constituency | Feltham and Heston |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | OPENVIEW SECURITY SOLUTIONS |

## CPV Codes

### Divisions

- 45 - Construction work
- 50 - Repair and maintenance services
- 51 - Installation services (except software)

### Codes

- 45310000 - Electrical installation work
- 50711000 - Repair and maintenance services of electrical building installations
- 51110000 - Installation services of electrical equipment

## Release History

- 4 Jun 2026 at 08:56 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/cc2bcd7c-ccc6-41c0-94a2-d5da4c373fbb

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/cc2bcd7c-ccc6-41c0-94a2-d5da4c373fbb
  4th June 2026 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://www.hounslow.gov.uk/

## Provenance

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