---
title: "Sandwell MBC - ICT Service Citrix Support Renewal - AWARD"
ocid: "ocds-b5fd17-4e5c3e9c-5695-42a7-b6fe-aae9a999f4ed"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-4e5c3e9c-5695-42a7-b6fe-aae9a999f4ed"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-4e5c3e9c-5695-42a7-b6fe-aae9a999f4ed.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-4e5c3e9c-5695-42a7-b6fe-aae9a999f4ed.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "SANDWELL METROPOLITAN BOROUGH COUNCIL"
published: "2025-12-08"
---

# Sandwell MBC - ICT Service Citrix Support Renewal - AWARD

Buyer: SANDWELL METROPOLITAN BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-4e5c3e9c-5695-42a7-b6fe-aae9a999f4ed

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## Summary

Sandwell Metropolitan Borough Council has completed the award stage of its procurement process for the ICT Service Citrix Support Renewal. This contract involves renewing the direct CITRIX support and maintenance agreement to ensure continuous service provision. The specific procurement covers the period from 23rd December 2025 to 31st March 2027, with key evaluation based entirely on price. The procurement falls under the Software support services category, and the open procedure method was employed. Specialist Computer Centres has been awarded this contract, valued at £74,800. The council's procurement unit, located at Freeth Street, Oldbury, West Midlands (postcode B69 3DB), has overseen this process. Evaluations were conducted during the week commencing 1st December 2025, following the tender's closing date on 27th November 2025. 

This tender offers a substantial opportunity for suppliers experienced in software and IT support services to engage in long-term growth with a local government entity. Businesses with expertise in Citrix services and direct support capabilities, especially those able to maintain service level agreements directly with CITRIX, will find this tender particularly lucrative. The significant value associated with technological maintenance and a dedicated service period provides a robust growth avenue for IT service resellers and support providers aiming to establish or enhance their portfolios within the public sector. The focus on price suggests that competitive financial proposals can significantly influence the procurement outcome, making it ideal for cost-effective providers.

## Notice

Sandwell Metropolitan Borough Council's ICT Services department wishes to renew its direct CITRIX support and maintenance agreement listed below. The current agreement is due to expire on the 22nd of December 2025. To maintain service provision, ICT Services are now inviting resellers to submit a 15 month renewal quotation to cover period 23.12.2025 to 31.03.2027. Please quote for: Citrix Universal Hybrid Multi-Cloud x 1000 to cover period 23.12.2025 to 31.03.2027. Key points to take into consideration when completing the tender response. * It is a key requirement that the support and maintenance agreement is backed to CITRX and that the Council can continue to raise incidents and service requests directly with CITRIX, maintaining existing service level agreements in full. Q. Is the support and maintenance in your proposal backed directly to CITRIX? [YES|NO] Any proposals not utilising direct CITRIX support will be rejected. Evaluation 100% price Key dates for awareness Tender published: 13.11.2025 Closing date for any clarification questions: 14:00hrs 20.11.2025 Closing date for tender: 12:00 hrs 27.11.2025 Evaluations of tenders: w/c 01.12.2025

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/3b474171-9173-4094-a370-695cac937284 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 8 Dec 2025 |
| Submission deadline | 27 Nov 2025 |
| Future notice date | Not specified |
| Award date | 8 Dec 2025 |
| Contract period | 23 Dec 2025 - 31 Mar 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £74,800 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SANDWELL METROPOLITAN BOROUGH COUNCIL |
| Locality | WEST MIDLANDS |
| Post town | Birmingham |
| Postcode | B69 3DB |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG37 Sandwell |
| Local authority | Sandwell |
| Electoral ward | Oldbury |
| Westminster constituency | West Bromwich |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SPECIALIST COMPUTER CENTRES |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72261000 - Software support services

## Release History

- 8 Dec 2025 at 15:18 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/3b474171-9173-4094-a370-695cac937284

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/3b474171-9173-4094-a370-695cac937284
  8th December 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-4e5c3e9c-5695-42a7-b6fe-aae9a999f4ed. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-4e5c3e9c-5695-42a7-b6fe-aae9a999f4ed.json.