---
title: "HMCTS Customer Feedback Management System"
ocid: "ocds-b5fd17-4e5f173d-574e-4710-aed7-40b3020f2482"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-4e5f173d-574e-4710-aed7-40b3020f2482"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-4e5f173d-574e-4710-aed7-40b3020f2482.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-4e5f173d-574e-4710-aed7-40b3020f2482.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "MINISTRY OF JUSTICE"
published: "2021-11-10"
---

# HMCTS Customer Feedback Management System

Buyer: MINISTRY OF JUSTICE  
Current stage: Award  
OCID: ocds-b5fd17-4e5f173d-574e-4710-aed7-40b3020f2482

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## Summary

The procurement process conducted by the Ministry of Justice involves the HMCTS Customer Feedback Management System, aimed at acquiring enterprise licenses for this IT service, which falls under the broader category of software development and support. The contract, valued at £1,450,000, is currently in the Award stage, with the award published on 10th November 2021. The contract period is set to commence on 31st October 2021 and will run until 31st October 2026. The delivery is located in London, specifically the postal code SW1H 9AJ, and the procurement method used is selective, undertaken as a call-off from an existing framework agreement.

This tender presents significant opportunities for SMEs involved in IT consulting and software development, particularly those with experience in customer feedback systems. Businesses that can offer robust support and development services would be well-suited to compete in this space, as the Ministry of Justice seeks effective solutions to enhance its customer engagement processes. Companies looking to enter the public procurement arena can benefit from the visibility and credibility associated with collaborations on such projects.

## Notice

Enterprise licenses for the HMCTS Customer Feedback Management System

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/e5ff558d-e0c3-4216-8ac1-1f7ae9efd032 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 Nov 2021 |
| Submission deadline | 22 Oct 2021 |
| Future notice date | Not specified |
| Award date | 28 Oct 2021 |
| Contract period | 30 Oct 2021 - 31 Oct 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,450,000 |
| Lots value | Not specified |
| Awards value | £145,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MINISTRY OF JUSTICE |
| Locality | LONDON |
| Post town | East London |
| Postcode | E14 4PU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Canary Wharf |
| Westminster constituency | Poplar and Limehouse |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CIVICA |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 10 Nov 2021 at 11:09 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/e5ff558d-e0c3-4216-8ac1-1f7ae9efd032

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/e5ff558d-e0c3-4216-8ac1-1f7ae9efd032
  10th November 2021 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-4e5f173d-574e-4710-aed7-40b3020f2482. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-4e5f173d-574e-4710-aed7-40b3020f2482.json.