---
title: "Tenant Satisfaction Measures and Customer Satisfaction Surveys"
ocid: "ocds-b5fd17-4e78ad4a-4724-4618-92f9-3a9376b21ab8"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-4e78ad4a-4724-4618-92f9-3a9376b21ab8"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-4e78ad4a-4724-4618-92f9-3a9376b21ab8.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-4e78ad4a-4724-4618-92f9-3a9376b21ab8.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "BELIEVE HOUSING"
published: "2024-10-25"
---

# Tenant Satisfaction Measures and Customer Satisfaction Surveys

Buyer: BELIEVE HOUSING  
Current stage: Tender  
OCID: ocds-b5fd17-4e78ad4a-4724-4618-92f9-3a9376b21ab8

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## Summary

Believe Housing is seeking a contractor for the "Tenant Satisfaction Measures and Customer Satisfaction Surveys" project. This tender, classified under market research services (CPV: 79310000), aims to assess tenant satisfaction through various survey methods, including telephone surveys. The procurement process is currently at the tender stage, with proposals due by 25 November 2024. The contract, valued between £250,000 and £350,000, will commence on 1 April 2025 and conclude on 31 March 2027. The project is based in the North East of the United Kingdom, specifically in County Durham (postal code SR7 7TT). The open procedure (above threshold) is being used for this procurement, making it accessible for a wide range of suppliers.

This tender presents significant opportunities for businesses specialising in market research and survey services, particularly those experienced with customer and tenant satisfaction metrics. Small and medium-sized enterprises (SMEs) would find this contract especially appealing due to its recurrent nature, providing a steady stream of work over the contract period. Companies adept in telephone and customer surveys are well-suited to compete, gaining not only financial benefits but also valuable experience and credibility within the public sector. This could open doors to future contracts with housing associations and other public sector organisations seeking similar services.

## Notice

Believe Housing seeks to appoint a contractor to undertake Tenant Satisfaction Measures and Customer Satisfaction Surveys Additional information: Is a Recurrent Procurement Type? : Yes

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/843e08be-e8a9-40d2-b70e-9b49c76a6f30 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (above threshold) |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 25 Oct 2024 |
| Submission deadline | 25 Nov 2024 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 1 Apr 2025 - 31 Mar 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £350,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BELIEVE HOUSING |
| Locality | COUNTY DURHAM |
| Post town | Sunderland |
| Postcode | SR7 7TT |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC41 Durham |
| Local authority | County Durham |
| Electoral ward | Dawdon |
| Westminster constituency | Easington |
| Delivery location | TLC North East (England) |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79310000 - Market research services
- 79311000 - Survey services
- 79311210 - Telephone survey services
- 79342310 - Customer survey services

## Release History

- 25 Oct 2024 at 12:29 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/843e08be-e8a9-40d2-b70e-9b49c76a6f30
- 25 Oct 2024 at 12:28 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/843e08be-e8a9-40d2-b70e-9b49c76a6f30

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/843e08be-e8a9-40d2-b70e-9b49c76a6f30
  25th October 2024 - Opportunity notice on Contracts Finder
- https://in-tendhost.co.uk/believehousing/aspx/
  Additional information on how to apply for this contract

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-4e78ad4a-4724-4618-92f9-3a9376b21ab8. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-4e78ad4a-4724-4618-92f9-3a9376b21ab8.json.