---
title: "ServiceNow Development & Managed Services"
ocid: "ocds-b5fd17-4ea53386-440e-4e8a-a158-5a1143b1007d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-4ea53386-440e-4e8a-a158-5a1143b1007d"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-4ea53386-440e-4e8a-a158-5a1143b1007d.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-4ea53386-440e-4e8a-a158-5a1143b1007d.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "GOVERNMENT PROPERTY AGENCY"
published: "2025-11-05"
---

# ServiceNow Development & Managed Services

Buyer: GOVERNMENT PROPERTY AGENCY  
Current stage: Award  
OCID: ocds-b5fd17-4ea53386-440e-4e8a-a158-5a1143b1007d

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-4ea53386-440e-4e8a-a158-5a1143b1007d)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-4ea53386-440e-4e8a-a158-5a1143b1007d.json)

## Summary

The procurement process for the "ServiceNow Development & Managed Services" contract was conducted by the Government Property Agency, located in Birmingham, England. This procurement is within the IT services sector, classified under the CPV code 72000000. The tender was awarded using a selective procurement method through a call-off from a framework agreement, with Deloitte LLP being the successful supplier. The procurement cycle has reached the award stage as of 5th November 2025, following the completion of work planned from 1st July 2025 to 30th June 2026. The contract value is approximately £957,729.60, and the services are to be implemented across the United Kingdom. Key dates included the tender period ending on 1st June 2025 and the contract period running for a year beginning in July 2025.

This procurement offers significant opportunities for growth, particularly for businesses specialising in IT services, including consulting, software development, and support. Companies with capabilities in developing and managing ServiceNow modules would find themselves well-suited for similar future opportunities. The procurement process encourages participation from small and medium-sized enterprises (SMEs), providing an impetus for smaller tech firms to expand their portfolio by engaging in government projects. Businesses focusing on providing comprehensive managed services would be particularly competitive in subsequent tenders of this nature.

## Notice

To provide a service to develop, manage and implement multiple ServiceNow modules, alongside provision of a Managed Service.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/34d63d20-753f-4df0-ae48-c19d3be9ea47 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 5 Nov 2025 |
| Submission deadline | 31 May 2025 |
| Future notice date | Not specified |
| Award date | 30 Jun 2025 |
| Contract period | 30 Jun 2025 - 30 Jun 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £957,729 |
| Lots value | Not specified |
| Awards value | £957,729 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | GOVERNMENT PROPERTY AGENCY |
| Locality | BIRMINGHAM |
| Post town | Birmingham |
| Postcode | B2 4BH |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Ladywood |
| Westminster constituency | Birmingham Ladywood |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | DELOITTE |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 5 Nov 2025 at 16:35 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/34d63d20-753f-4df0-ae48-c19d3be9ea47

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/34d63d20-753f-4df0-ae48-c19d3be9ea47
  5th November 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-4ea53386-440e-4e8a-a158-5a1143b1007d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-4ea53386-440e-4e8a-a158-5a1143b1007d.json.