---
title: "Parking Back Office Service"
ocid: "ocds-b5fd17-4eae95ac-5e98-4b33-b39f-8528d952b322"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-4eae95ac-5e98-4b33-b39f-8528d952b322"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-4eae95ac-5e98-4b33-b39f-8528d952b322.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-4eae95ac-5e98-4b33-b39f-8528d952b322.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "THANET DISTRICT COUNCIL"
published: "2020-01-12"
---

# Parking Back Office Service

Buyer: THANET DISTRICT COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-4eae95ac-5e98-4b33-b39f-8528d952b322

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## Summary

Thanet District Council has successfully completed the procurement process for a "Parking Back Office Service," aimed at enhancing its management of parking enforcement and penalty notice processing. This service is classified under car park services (CPV code 98351100) and was initially tendered through an open procedure. The contract, valued at £660,000, was awarded on 19 December 2019, with the contract period running from 1 February 2020 to 31 January 2024. The procurement process was conducted for services delivered in the South East region of the United Kingdom, with the tender period concluding on 30 September 2019.

This tender represents an opportunity for businesses specialising in back office services, particularly those experienced in handling appeals and administrative processing for parking operations. Small and medium-sized enterprises (SMEs) are encouraged to consider competing for similar future contracts, as the council seeks qualified and experienced contractors to potentially enhance their service offerings. Companies that excel in legal compliance, customer service handling, and operational efficiency would be particularly well-suited for this market segment.

## Notice

Thanet District Council manages parking together with relevant enforcement through the Traffic Management Act 2004 and issues approximately 20,000 penalty charge notices for on street and off street parking offences. Thanet District Council is seeking to appoint a suitably qualified and experienced contractor to provide Parking Back Office Service in respect of parking notice processing. This will be a full notice processing unit for the management of the PCN appeals process including such things as Informal appeals processing Notice to Owner Processing Charge Certificate Processing Court Registration Transfer to Enforcement Agents

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/0f428380-dbe4-485b-8a9c-579a64d92848 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 12 Jan 2020 |
| Submission deadline | 30 Sep 2019 |
| Future notice date | Not specified |
| Award date | 19 Dec 2019 |
| Contract period | 1 Feb 2020 - 31 Jan 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £660,000 |
| Lots value | Not specified |
| Awards value | £660,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THANET DISTRICT COUNCIL |
| Locality | MARGATE |
| Post town | Canterbury |
| Postcode | CT9 1XZ |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ4 Kent |
| ITL 3 | TLJ44 East Kent |
| Local authority | Thanet |
| Electoral ward | Cliftonville West |
| Westminster constituency | East Thanet |
| Delivery location | TLJ South East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | IMPERIAL CIVIL ENFORCEMENT SOLUTIONS |

## CPV Codes

### Divisions

- 98 - Other community, social and personal services

### Codes

- 98351100 - Car park services

## Release History

- 12 Jan 2020 at 16:55 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/0f428380-dbe4-485b-8a9c-579a64d92848

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/0f428380-dbe4-485b-8a9c-579a64d92848
  12th January 2020 - Awarded contract notice on Contracts Finder
- https://procontract.due-north.com/Advert?advertId=31fb8474-b2c8-e911-80f8-005056b64545
  Advert

## Notice URLs

- http://www.thanet.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-4eae95ac-5e98-4b33-b39f-8528d952b322. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-4eae95ac-5e98-4b33-b39f-8528d952b322.json.