---
title: "IT Service Management Contract Provider for Further Education"
ocid: "ocds-b5fd17-4ecdc257-2e5e-449e-acb2-68b882033e66"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-4ecdc257-2e5e-449e-acb2-68b882033e66"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-4ecdc257-2e5e-449e-acb2-68b882033e66.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-4ecdc257-2e5e-449e-acb2-68b882033e66.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "THE NATIONAL COLLEGE FOR HIGH SPEED RAIL"
published: "2019-06-26"
---

# IT Service Management Contract Provider for Further Education

Buyer: THE NATIONAL COLLEGE FOR HIGH SPEED RAIL  
Current stage: Tender  
OCID: ocds-b5fd17-4ecdc257-2e5e-449e-acb2-68b882033e66

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## Summary

The National College for High Speed Rail is seeking proposals for an IT Service Management contract, aimed at enhancing its operational efficiency within the education sector. This open procurement process, classified under computer support and consultancy services, is at the tender stage, with submissions due by 12th July 2019. The contract is set to begin on 1st August 2019 and will last for one year, concluding on 31st July 2020. The services required include Service Desk and Technical Support, Infrastructure Management, ICT Expert Advice, and Service Management. The contract value is estimated at £80,000 and encompasses delivery addresses in both the Yorkshire and the Humber and West Midlands regions of the United Kingdom.

This tender presents significant opportunities for businesses that specialise in IT support and consultancy services, especially small and medium-sized enterprises (SMEs) that can offer tailored services and innovative solutions. Providers capable of delivering service integration and management, along with robust technical support and reporting capabilities, will be well-suited to compete for this contract. Engaging with this tender may enhance a business's visibility and establish a long-term partnership with a prestigious educational institution.

## Notice

The College is seeking proposals from experienced and qualified providers for the delivery of an IT Service Management contract. The College intends to initiate the contact on the 1st August 2019. This will provide 1 months overlap of support contacts to ensure a robust knowledge transfer process. The incumbent ITSM contract expires on the 3rd September 2019. The College is looking for the following key services to be integral to the ITSM contract:- * Service Desk & Technical Support: Service Integration and Management (SIAM) function where the ITSM provider will provide a managed Service Desk facility to provide a single-point of contact for NCHSR staff ( less than 100 ) * Infrastructure Management: Proactive monitoring and management of Workstations, Servers, Storage and Network equipment/infrastructure * ICT Expert Advice: advice, guidance and thought leadership * Service Management: Provide management information KPI's and SLA's and monthly reporting using dashboard Additional information: To Register and request documentation Procurement@nchsr.ac.uk

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/2397b651-5beb-4d82-b595-f2c9b58215c5 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (below threshold) |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 26 Jun 2019 |
| Submission deadline | 12 Jul 2019 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 31 Jul 2019 - 31 Jul 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £80,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE NATIONAL COLLEGE FOR HIGH SPEED RAIL |
| Locality | BIRMINGHAM |
| Post town | Birmingham |
| Postcode | B7 4AG |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Nechells |
| Westminster constituency | Birmingham Ladywood |
| Delivery location | TLE Yorkshire and The Humber, TLG West Midlands (England) |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72600000 - Computer support and consultancy services

## Release History

- 26 Jun 2019 at 14:43 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/2397b651-5beb-4d82-b595-f2c9b58215c5

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/2397b651-5beb-4d82-b595-f2c9b58215c5
  26th June 2019 - Opportunity notice on Contracts Finder

## Notice URLs

- http://www.nchsr.ac.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-4ecdc257-2e5e-449e-acb2-68b882033e66. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-4ecdc257-2e5e-449e-acb2-68b882033e66.json.