---
title: "ISHA-Out of Hours Call Centre"
ocid: "ocds-b5fd17-4ed15da7-7870-407d-b053-cd617133dc88"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-4ed15da7-7870-407d-b053-cd617133dc88"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-4ed15da7-7870-407d-b053-cd617133dc88.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-4ed15da7-7870-407d-b053-cd617133dc88.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "ISLINGTON AND SHOREDITCH HOUSING ASSOCIATION"
published: "2021-05-26"
---

# ISHA-Out of Hours Call Centre

Buyer: ISLINGTON AND SHOREDITCH HOUSING ASSOCIATION  
Current stage: Award  
OCID: ocds-b5fd17-4ed15da7-7870-407d-b053-cd617133dc88

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-4ed15da7-7870-407d-b053-cd617133dc88)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-4ed15da7-7870-407d-b053-cd617133dc88.json)

## Summary

The Islington and Shoreditch Housing Association is conducting a procurement process for the "ISHA-Out of Hours Call Centre" contract, aimed at providing out-of-hours call centre services for residential properties. The contract is classified under the “Call centre” services category and is located in London, United Kingdom. This procurement followed an open procedure and is currently in the award stage, with a total contract value of £250,000. The anticipated start date for the contract is July 1, 2021, and it is set to run for three years, with an option for extension based on satisfactory reviews, potentially lasting up to five years in total. The tender submission period ended on February 22, 2021.

This tender presents an exciting opportunity for businesses specialising in call centre services, especially those with experience in managing out-of-hours operations. Companies that are capable of providing high-quality customer support and can demonstrate a track record of reliability will be well-suited to compete for this contract. Additionally, small and medium-sized enterprises (SMEs) are encouraged to participate, which may lead to business growth through successfully securing long-term contracts with the Islington and Shoreditch Housing Association.

## Notice

The contract is for the provision of Out of Hours call centre services for residential properties owned and managed by Islington and Shoreditch Housing Association. It is intended that the contract will commence in July 2021 and, subject to annual reviews, run for a period of three years with the option for renewal, as decided by ISHA, for an extension of up to a further one year and then an additional one year, subject to satisfactory reviews based upon performance and quality of service and delivery. The maximum duration of the contract is therefore five years.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/76656c59-3e1a-40fd-ac9b-89caddff367e |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 26 May 2021 |
| Submission deadline | 22 Feb 2021 |
| Future notice date | Not specified |
| Award date | 11 May 2021 |
| Contract period | 30 Jun 2021 - 30 Jun 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £250,000 |
| Lots value | Not specified |
| Awards value | £250,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ISLINGTON AND SHOREDITCH HOUSING ASSOCIATION |
| Locality | LONDON |
| Post town | North London |
| Postcode | N4 2DR |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI43 Haringey and Islington |
| Local authority | Islington |
| Electoral ward | Finsbury Park |
| Westminster constituency | Islington North |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ORBIS PROTECT |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 26 May 2021 at 16:45 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/76656c59-3e1a-40fd-ac9b-89caddff367e

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/76656c59-3e1a-40fd-ac9b-89caddff367e
  26th May 2021 - Awarded contract notice on Contracts Finder
- https://www.mytenders.co.uk/search/show/search_view.aspx?ID=MAY162062
  NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at the link provided.

## Notice URLs

- https://www.isha.co.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-4ed15da7-7870-407d-b053-cd617133dc88. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-4ed15da7-7870-407d-b053-cd617133dc88.json.