---
title: "Provision of Hornbill Service Desk Subs & Support and Support Plan"
ocid: "ocds-b5fd17-4eec5079-190f-435a-8aeb-1f6543ad292a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-4eec5079-190f-435a-8aeb-1f6543ad292a"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-4eec5079-190f-435a-8aeb-1f6543ad292a.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-4eec5079-190f-435a-8aeb-1f6543ad292a.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "INTELLECTUAL PROPERTY OFFICE"
published: "2023-07-10"
---

# Provision of Hornbill Service Desk Subs & Support and Support Plan

Buyer: INTELLECTUAL PROPERTY OFFICE  
Current stage: Award  
OCID: ocds-b5fd17-4eec5079-190f-435a-8aeb-1f6543ad292a

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## Summary

The Intellectual Property Office has awarded a contract for the provision of Hornbill Service Desk Subs & Support and Support Plan to Bytes Software Services Ltd. The procurement method used was selective, specifically a call-off from a framework agreement. The contract value is £293,207.92, and the contract period runs from June 6, 2023, to June 5, 2025. The procurement was classified under software-related services category, with the tender period ending on June 1, 2023, and the contract awarded on June 6, 2023.

This tender by the Intellectual Property Office presents business growth opportunities for service providers in the software-related services sector. Small and medium-sized enterprises (SMEs) are well-suited to compete due to the suitability criteria. Businesses interested in providing service desk solutions and support plans can leverage their expertise to participate effectively in this awarded contract for a valuable opportunity to expand their market presence and revenue streams.

## Notice

Provision of Hornbill Service Desk Subs & Support and Support Plan

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/2d57b349-cfba-42e3-93f6-f871648f4192 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 Jul 2023 |
| Submission deadline | 1 Jun 2023 |
| Future notice date | Not specified |
| Award date | 5 Jun 2023 |
| Contract period | 5 Jun 2023 - 5 Jun 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £293,207 |
| Lots value | Not specified |
| Awards value | £293,207 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | INTELLECTUAL PROPERTY OFFICE |
| Locality | NEWPORT |
| Post town | Newport |
| Postcode | NP10 8QQ |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL5 South East Wales |
| ITL 3 | TLL54 Monmouthshire and Newport |
| Local authority | Newport |
| Electoral ward | Tredegar Park and Marshfield |
| Westminster constituency | Newport West and Islwyn |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BYTES SOFTWARE SERVICES |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72260000 - Software-related services

## Release History

- 10 Jul 2023 at 08:53 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/2d57b349-cfba-42e3-93f6-f871648f4192

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/2d57b349-cfba-42e3-93f6-f871648f4192
  10th July 2023 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/7cd188f5-a577-4277-b5b9-604837fb2c29
  2023_07_06_PO-3009966_S00564 (1)_redacted

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-4eec5079-190f-435a-8aeb-1f6543ad292a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-4eec5079-190f-435a-8aeb-1f6543ad292a.json.