---
title: "Managed Service for Special Needs Transport and Associated Services"
ocid: "ocds-b5fd17-4f157fa1-c5d9-4095-a63d-99cbe3dd898c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-4f157fa1-c5d9-4095-a63d-99cbe3dd898c"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-4f157fa1-c5d9-4095-a63d-99cbe3dd898c.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-4f157fa1-c5d9-4095-a63d-99cbe3dd898c.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HARROW COUNCIL"
published: "2022-02-24"
---

# Managed Service for Special Needs Transport and Associated Services

Buyer: HARROW COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-4f157fa1-c5d9-4095-a63d-99cbe3dd898c

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## Summary

The London Borough of Harrow is seeking a provider to deliver a Managed Service for Special Needs Transport and associated services with a contract value of £27 million. The procurement process is currently at the Award stage, following the completion of the tender initiated in October 2021. The successful provider will be responsible for supplying and managing drivers and passenger assistants for transportation services within Harrow and Brent, operating from the Harrow Central Depot. The contract period will commence on 1 April 2022 and conclude on 31 March 2026, with the initial deadline for tender submissions having ended on 12 November 2021.

This contract provides substantial growth opportunities for businesses specialised in personnel provision, particularly those experienced in managing staff for transportation services. Small and medium enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are well-suited to participate in this tender, which aims to ensure safe, reliable, and consistent transportation for service users. Companies that can supply qualified drivers and passenger assistants are encouraged to engage, as the successful contractor will need to manage a team of around 270 staff to meet the service demands.

## Notice

The London Borough of Harrow (the "Authority") is seeking to appoint a provider to deliver a Managed Service for the Supply of Staff for Special Needs Transport (SNT) and Associated Services. The successful provider will directly provide and manage drivers and passenger assistants, including on-site supervision, staff attendance management, provision of replacement staff, and coordination on all matters relating to this provision of staff and service delivery. The services include the transportation of service users to schools in the boroughs of Harrow and Brent, and adults to day centres and other activities. This contract for the Managed Service for the Supply of Staff for Special Needs Transport and Associated Services is commissioned by the London Borough of Harrow on behalf of both Harrow and Brent Councils. The successful provider will directly provide and manage drivers and passenger assistants and manage key aspects of the service requirements for provision of driver and passenger assistants for the SNT Service based at the Harrow Central Depot. Harrow Council currently delivers passenger transport services for children and young people with Special Educational Needs as well as to vulnerable adults on behalf of Harrow and Brent Councils. The SNT service utilises a fleet of 162 minibuses provided by the Authority and operating from the Central Depot. There are approximately 350 staff covering both Harrow & Brent routes of which approximately 80 (35 drivers / 45 Passenger Assistants) are employed by the Authority. The remaining staff (approximately 270) are expected to be provided by the Service Provider. These will included both drivers and passenger assistants. These numbers will be subject to change during the term of the contract and are provided as an indication only. The aim of the service is to ensure the provision of a safe, reliable and consistent service for those that are eligible, in accordance with the following guidelines: * Safe: The safety of each service user is of over-riding importance * Reliable: Service users must arrive at the right location and on time; and * Consistent: Minimising variations of drivers and passenger assistants

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/c94a7f68-9711-4f00-9dd1-64f64d07c3d5 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 Feb 2022 |
| Submission deadline | 12 Nov 2021 |
| Future notice date | Not specified |
| Award date | 25 Jan 2022 |
| Contract period | 31 Mar 2022 - 31 Mar 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £27,000,000 |
| Lots value | Not specified |
| Awards value | £34,972,510 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HARROW COUNCIL |
| Locality | HARROW |
| Post town | Harrow |
| Postcode | HA1 2XY |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI7 Outer London - West and North West |
| ITL 3 | TLI74 Harrow and Hillingdon |
| Local authority | Harrow |
| Electoral ward | Marlborough |
| Westminster constituency | Harrow West |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NR |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79620000 - Supply services of personnel including temporary staff

## Release History

- 24 Feb 2022 at 18:40 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/c94a7f68-9711-4f00-9dd1-64f64d07c3d5
- 1 Oct 2021 at 13:35 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/c31b69a8-0c59-4dfa-bc00-36b81074b0a0

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/c94a7f68-9711-4f00-9dd1-64f64d07c3d5
  24th February 2022 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/c31b69a8-0c59-4dfa-bc00-36b81074b0a0
  1st October 2021 - Opportunity notice on Contracts Finder

## Notice URLs

- http://www.harrow.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-4f157fa1-c5d9-4095-a63d-99cbe3dd898c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-4f157fa1-c5d9-4095-a63d-99cbe3dd898c.json.