---
title: "Digital Telecare Monitoring Service"
ocid: "ocds-b5fd17-4f21e54c-f6a2-4ec6-905e-6590e8922857"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-4f21e54c-f6a2-4ec6-905e-6590e8922857"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-4f21e54c-f6a2-4ec6-905e-6590e8922857.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-4f21e54c-f6a2-4ec6-905e-6590e8922857.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "STROUD DISTRICT COUNCIL"
published: "2025-05-23"
---

# Digital Telecare Monitoring Service

Buyer: STROUD DISTRICT COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-4f21e54c-f6a2-4ec6-905e-6590e8922857

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## Summary

Stroud District Council has completed the procurement process for a "Digital Telecare Monitoring Service," which falls under the "Alarm-monitoring services" category according to the CPV classification. The process, utilizing an open procurement method, culminated in an award on 11th April 2025, after the tender period ended on 7th February 2025. This contract involves replacing existing analogue units with digital 4G alarms and is set to run from 1st May 2025 until 30th April 2028. The location of the contract delivery encompasses the United Kingdom, including territories such as the Channel Islands and Europe, with a contract value of £180,000. The procurement method was an open procedure, aimed at transforming the telecare system into a digital format.

This procurement presents excellent growth opportunities for businesses specialising in digital monitoring and telecommunication technologies. Small and medium-sized enterprises (SMEs) particularly benefit from this tender, as the council has indicated a preference for SMEs rather than voluntary, community and social enterprises (VCSEs). Companies capable of providing high-performing, person-centred services with 24x7 coverage will find the opportunity fitting, allowing them to contribute to a comprehensive digital service transition. With the awarded supplier being Corserv Care Limited, there's potential for partnerships or sub-contracting to expand business networks and innovation in the telecare industry.

## Notice

Stroud District Council require a Service Provider to provide a high performing, person centred digital telecare monitoring service with 24x7 coverage. Stroud District Council currently has around 1,300 telecare customers, each of whom has a Tunstall analogue careline alarm unit, working in conjunction with a standard phoneline and linked to a third party monitoring service, currently provided by Tunstall Response. Currently there are no dedicated lines to support this service. The Council intends to replace all analogue units with Legrand Electronic's Tynetec Reach IP 4G digital alarms in a phased approach over the next 12 months and to enter into a contract for a new digitally enabled monitoring service. Please see procurement documents for further information.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/c2bef86d-eeb3-4841-b371-aeb8b788eca4 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 May 2025 |
| Submission deadline | 7 Feb 2025 |
| Future notice date | Not specified |
| Award date | 10 Apr 2025 |
| Contract period | 30 Apr 2025 - 30 Apr 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £180,000 |
| Lots value | Not specified |
| Awards value | £120,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | STROUD DISTRICT COUNCIL |
| Locality | STROUD |
| Post town | Gloucester |
| Postcode | GL5 4UB |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK7 Gloucestershire and Wiltshire |
| ITL 3 | TLK73 Gloucestershire CC |
| Local authority | Stroud |
| Electoral ward | Cainscross |
| Westminster constituency | Stroud |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CORSERV CARE |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79711000 - Alarm-monitoring services

## Release History

- 23 May 2025 at 11:08 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/c2bef86d-eeb3-4841-b371-aeb8b788eca4
- 15 Jan 2025 at 12:37 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/774fcb01-2b99-4416-8d16-077a03cb4aeb

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/c2bef86d-eeb3-4841-b371-aeb8b788eca4
  23rd May 2025 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/774fcb01-2b99-4416-8d16-077a03cb4aeb
  15th January 2025 - Opportunity notice on Contracts Finder
- http://www.supplyingthesouthwest.org.uk
  Please view procurement documentation and request clarifications via the procurement portal

## Notice URLs

- http://www.stroud.gov.uk

## Provenance

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