---
title: "User Services for Emergency Services Network (ESN)"
ocid: "ocds-b5fd17-4f21f928-b9e8-4194-8338-4692cb157a46"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-4f21f928-b9e8-4194-8338-4692cb157a46"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-4f21f928-b9e8-4194-8338-4692cb157a46.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-4f21f928-b9e8-4194-8338-4692cb157a46.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HOME OFFICE"
published: "2025-01-15"
---

# User Services for Emergency Services Network (ESN)

Buyer: HOME OFFICE  
Current stage: Award  
OCID: ocds-b5fd17-4f21f928-b9e8-4194-8338-4692cb157a46

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## Summary

The Home Office has awarded a contract to IBM United Kingdom Limited for the provision of User Services for the Emergency Services Network (ESN). This contract involves a managed service to be provided to police, fire and rescue, and ambulance services as well as other future users. The service encompasses end-to-end systems integration, telecommunications infrastructure, user device management, and public safety communications services. The contract term begins on 16th December 2024 and runs until 31st December 2031, with options for two additional 12-month extensions. The contract is valued at up to £1,362,000,000 and is relevant to public-sector bodies across England, Scotland, Wales, and other specified locations globally within the Telecommunications services industry category.

This tender creates significant opportunities for businesses involved in telecommunications, system integration, and managed services. Providers of user device management, customer support, public safety applications, and service management are particularly well-suited to compete. The expansive scope of the ESN, catering to over 300,000 frontline emergency service users, including various public safety and local government bodies, presents substantial growth prospects. The use of competitive dialogue as the procurement method ensures that the process is highly selective, giving an advantage to businesses with robust capabilities and innovative solutions. Such a significant contract can propel businesses into strategic public-sector partnerships and scale their operations dramatically.

## Notice

This Award Notice relates to the award of a contract the provision of User Services (US) , a managed service to be provided to the 3 Emergency Services (Police, Fire and Rescue and Ambulance) ("3ES") and other future users. The US supplier will provide end to end systems integration (including interfaces and testing services) for the ESN including, but not limited to providing public safety communications services (including developing and operating the public safety applications), providing the necessary telecommunications infrastructure; user device management, customer support, and service management. Future users of ESN include the police, fire and rescue, and ambulance services as well as a range of other users ranging from local authorities and utility services to first responders like inshore rescue. There are 300,000+ frontline emergency service users who will depend on ESN, using handheld devices or operating equipment in 45,000 vehicles, 66+ aircraft and more than 100 control rooms. All of Mobile Services Suppliers coverage will be available for ESN with specific contract provision for the majority of roads; user defined Critical Operational Locations; up to 10,000 feet in the air and 12 nautical miles from Britain's coastline. The services are primarily intended for use by public-sector bodies in England, Scotland, and Wales. User Organisations, including the 3ES and non-3ES Sharer Organisations. The 3ES service will be required to cover (currently): - Approximately 250,000 operational staff (with a broadly equivalent number of connected mobile communication devices taking into account the proportion of staff with a device, vehicles, and pools of spare devices) across the 3ES; - 44 Police and Crime Commissioners/services; - 50 Fire and Rescue Authorities/services; - 13 ambulance trusts; - National Crime Agency; - 3 non-Home Office Police Services (British Transport Police, Ministry of Defence Police, Civil Nuclear Constabulary); - National Police Air Service. ESN will also provide a service for more than just the 3ES however as 400+ Government and local public safety and other bodies use the current system and will potentially require the ability to use ESN. These other bodies may add up to approximately 50,000 additional connected devices, and may include the Central Government Departments, Non-Departmental Public Bodies and Agencies, Local Authorities in Great Britain and a number of charitable bodies and other organisations that interact with public safety bodies. The Authority may from time to time modify this list to reflect changes to the organisational structure of the 3ES. The initial contract term, which is [84.5 months], runs until 31st December 2031 with two options to extend for a 12 month period in each case. optional 2 years extensions in 12-month periods. The value used on the notice is an up to value and includes any potential extensions.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/7dfb4f70-7a32-464e-8f21-c63ff5b759e8 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Competitive dialogue (above threshold) |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 15 Jan 2025 |
| Submission deadline | 23 May 2024 |
| Future notice date | Not specified |
| Award date | 16 Dec 2024 |
| Contract period | 16 Dec 2024 - 31 Dec 2031 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,362,000,000 |
| Lots value | Not specified |
| Awards value | £1,362,000,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HOME OFFICE |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1H 9EX |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | IBM UNITED KINGDOM |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services

### Codes

- 64200000 - Telecommunications services

## Release History

- 15 Jan 2025 at 18:51 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/7dfb4f70-7a32-464e-8f21-c63ff5b759e8
- 14 Jan 2025 at 17:35 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/7dfb4f70-7a32-464e-8f21-c63ff5b759e8

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/7dfb4f70-7a32-464e-8f21-c63ff5b759e8
  15th January 2025 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/f75f71ac-9351-43c4-b406-e706ca9165d5
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- https://www.contractsfinder.service.gov.uk/Notice/Attachment/817d1399-44f2-4181-be20-eb6c1ec8008e
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- https://www.contractsfinder.service.gov.uk/Notice/Attachment/a10cb80b-2005-4ddd-8a6d-b2784841df5a
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- https://www.contractsfinder.service.gov.uk/Notice/Attachment/e84efaeb-dcab-420a-958f-45bbb9b6e45d
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- https://www.contractsfinder.service.gov.uk/Notice/Attachment/c3fbcd78-220f-4d72-8ba3-837593e10dee
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- https://www.contractsfinder.service.gov.uk/Notice/Attachment/4a3ea5b3-3baf-4cb7-a595-9c327fe6932c
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- https://www.contractsfinder.service.gov.uk/Notice/Attachment/415025f1-66b3-4a73-b572-e8ed848d9289
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- https://www.contractsfinder.service.gov.uk/Notice/Attachment/691d39f9-331f-4da3-855c-6da5b10a33c0
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- https://www.contractsfinder.service.gov.uk/Notice/Attachment/052fb1fc-cc53-454d-be2b-5f8a34077ef4
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- https://www.contractsfinder.service.gov.uk/Notice/Attachment/4044de6a-6799-4e8b-b647-677937763d7d
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- https://www.contractsfinder.service.gov.uk/Notice/Attachment/e11a9bc2-9ce7-4618-9239-40ebb75748dc
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- https://www.contractsfinder.service.gov.uk/Notice/Attachment/6103865d-2d0d-444f-8a90-900fc6a5b6f6
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- https://www.contractsfinder.service.gov.uk/Notice/Attachment/16630802-44a1-427c-bf3f-66c792b8820b
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- https://www.contractsfinder.service.gov.uk/Notice/Attachment/11261a78-c7d3-4def-b3ee-9cebde31ccd1
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- https://www.contractsfinder.service.gov.uk/Notice/Attachment/73d8e534-2fb3-4c7c-a592-89b5e262c262
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- https://www.contractsfinder.service.gov.uk/Notice/Attachment/daabefe0-cab2-4a07-b4f4-b6b8bac8c408
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- https://www.contractsfinder.service.gov.uk/Notice/Attachment/a426a65c-5582-46f7-9f4a-b032cfdea54b
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- https://www.contractsfinder.service.gov.uk/Notice/Attachment/f4d0afe1-cb43-4a12-ad6a-719380d3776b
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- https://www.contractsfinder.service.gov.uk/Notice/Attachment/1560afd1-f881-4c44-9bb4-0724c253c64d
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- https://www.contractsfinder.service.gov.uk/Notice/Attachment/e6e7fb9e-958f-4ce3-9242-1d366400686c
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- https://www.contractsfinder.service.gov.uk/Notice/Attachment/2e05f350-4a26-48a0-b0bc-2f2dee3920c2
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- https://www.contractsfinder.service.gov.uk/Notice/Attachment/20f4c392-271b-4293-8dca-64bac5e9bc77
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- https://www.contractsfinder.service.gov.uk/Notice/Attachment/97c9aff5-1a48-4ce0-b659-220c1800ade7
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- https://www.contractsfinder.service.gov.uk/Notice/Attachment/feea7eff-c695-4580-8c04-0d8e238b4c29
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- https://www.contractsfinder.service.gov.uk/Notice/Attachment/5d4711cd-35a4-427e-93b8-998f21718e01
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- https://www.contractsfinder.service.gov.uk/Notice/Attachment/f072a6e3-a829-4166-b214-4daf836f8558
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- https://www.contractsfinder.service.gov.uk/Notice/Attachment/93c13f23-80a9-4918-bcb7-f6a8fd4aef13
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- https://www.contractsfinder.service.gov.uk/Notice/Attachment/cd2d6237-3625-436d-a6e4-5cc214828b0c
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- https://www.contractsfinder.service.gov.uk/Notice/Attachment/36601933-79d6-4759-b0ff-a56092173281
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- https://www.contractsfinder.service.gov.uk/Notice/Attachment/a97b4513-871c-4d0b-9860-2bd11c55c857
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- https://www.contractsfinder.service.gov.uk/Notice/Attachment/9b0fcd8b-f022-4ecc-bafe-5ebde117f0b2
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- https://www.contractsfinder.service.gov.uk/Notice/Attachment/546736cf-a2c9-420f-b658-c68ae8015f6d
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- https://www.contractsfinder.service.gov.uk/Notice/Attachment/8b66d97b-4136-48a5-af61-e2e30ad6ff83
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- https://www.contractsfinder.service.gov.uk/Notice/Attachment/d561e6e3-3b32-4e09-a40a-d2d632abe7a5
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- https://www.contractsfinder.service.gov.uk/Notice/Attachment/e3909d58-23ec-4122-8cae-5de7357a39a2
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- https://www.contractsfinder.service.gov.uk/Notice/Attachment/65bdcf6b-fc4c-42f3-837b-38cb46a9dbb7
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## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-4f21f928-b9e8-4194-8338-4692cb157a46. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-4f21f928-b9e8-4194-8338-4692cb157a46.json.