--- title: "Help us to find a new name for our Mystery Shopper Service" ocid: "ocds-b5fd17-4f2247e4-0b0f-40fb-adbb-abc560eca1f8" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-4f2247e4-0b0f-40fb-adbb-abc560eca1f8" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-4f2247e4-0b0f-40fb-adbb-abc560eca1f8.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-4f2247e4-0b0f-40fb-adbb-abc560eca1f8.json" source: "Contracts Finder" current_stage: "Planning" buyer: "CROWN COMMERCIAL SERVICE" published: "2018-04-10" --- # Help us to find a new name for our Mystery Shopper Service Buyer: CROWN COMMERCIAL SERVICE Current stage: Planning OCID: ocds-b5fd17-4f2247e4-0b0f-40fb-adbb-abc560eca1f8 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-4f2247e4-0b0f-40fb-adbb-abc560eca1f8) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-4f2247e4-0b0f-40fb-adbb-abc560eca1f8.json) ## Summary The Crown Commercial Service is currently in the planning stage for a procurement titled "Help us to find a new name for our Mystery Shopper Service". This initiative falls under the industry category of Office and computing machinery, equipment and supplies, and includes additional classifications such as telecommunications and security equipment. The engagement end date for the survey related to this tender is set for 25 April 2018, and all responses will help to better describe the service offered. The aim is to create a more recognisable name for the service that aids suppliers in submitting concerns regarding public sector procurement practices. This tender presents a notable opportunity for businesses that specialise in branding, market research, and digital services, particularly small and medium enterprises (SMEs) and voluntary/community sector organisations that can provide insights into improving service visibility. Companies with expertise in public procurement processes and those able to analyse supplier feedback will be well-positioned to contribute to this initiative, ultimately fostering growth within the public sector market space. ## Notice CCS provides an important service which offers a route to suppliers to anonymously raise concerns about potential poor practice in public sector procurement. Currently this is known as the Mystery Shopper service. Feedback has told us that the this name does not describe what we do well and users have experienced difficulty in finding us online. To help us find a new name, we have put together a short survey to find out what suppliers and buyers like you think about the service. We want to create a new name which: describes the service better, supports users when searching for it, increases awareness of this important service to encourage suppliers to use it The survey can be accessed using the link provided at the end of this Notice (Other information, Attachments) and should take no longer than 10 minutes to complete. The survey will be open until 25 April. All concerns submitted via the service are investigated by CCS and recommendations are made to the public sector buyer on how to remedy the specific problem. This could mean adjusting a live procurement; recommending a change on a future procurement; or helping ensure suppliers get paid for work they have undertaken. The service is extremely important as it contributes to shaping public procurement policy allows us identify barriers that prevent SMEs from doing more business with the public sector. As such, we would be grateful if you could provide your invaluable feedback and appreciate your time. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/40f5429b-951b-411f-8768-dcdbab4c790c | | Notice type | Market Engagement Notice | | Procurement type | Standard | | Procurement category | Not specified | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 10 Apr 2018 | | Submission deadline | Not specified | | Future notice date | 25 Apr 2018 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planning | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | CROWN COMMERCIAL SERVICE | | Locality | LIVERPOOL | | Post town | Liverpool | | Postcode | L3 9PP | | Country | England | | ITL 1 | TLD North West (England) | | ITL 2 | TLD7 Merseyside | | ITL 3 | TLD72 Liverpool | | Local authority | Liverpool | | Electoral ward | City Centre North | | Westminster constituency | Liverpool Riverside | | Delivery location | Not specified | ## CPV Codes ### Divisions - 30 - Office and computing machinery, equipment and supplies except furniture and software packages - 32 - Radio, television, communication, telecommunication and related equipment - 34 - Transport equipment and auxiliary products to transportation - 35 - Security, fire-fighting, police and defence equipment - 39 - Furniture (incl. office furniture), furnishings, domestic appliances (excl. lighting) and cleaning products - 44 - Construction structures and materials; auxiliary products to construction (except electric apparatus) - 48 - Software package and information systems - 50 - Repair and maintenance services - 63 - Supporting and auxiliary transport services; travel agencies services - 64 - Postal and telecommunications services - 66 - Financial and insurance services - 71 - Architectural, construction, engineering and inspection services - 72 - IT services: consulting, software development, Internet and support - 73 - Research and development services and related consultancy services - 75 - Administration, defence and social security services - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 30000000 - Office and computing machinery, equipment and supplies except furniture and software packages - 32000000 - Radio, television, communication, telecommunication and related equipment - 34000000 - Transport equipment and auxiliary products to transportation - 35000000 - Security, fire-fighting, police and defence equipment - 39000000 - Furniture (incl. office furniture), furnishings, domestic appliances (excl. lighting) and cleaning products - 44000000 - Construction structures and materials; auxiliary products to construction (except electric apparatus) - 48000000 - Software package and information systems - 50000000 - Repair and maintenance services - 63000000 - Supporting and auxiliary transport services; travel agencies services - 64000000 - Postal and telecommunications services - 66000000 - Financial and insurance services - 71000000 - Architectural, construction, engineering and inspection services - 72000000 - IT services: consulting, software development, Internet and support - 73000000 - Research and development services and related consultancy services - 75000000 - Administration, defence and social security services - 79000000 - Business services: law, marketing, consulting, recruitment, printing and security ## Release History - 10 Apr 2018 at 10:30 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/40f5429b-951b-411f-8768-dcdbab4c790c - 10 Apr 2018 at 10:23 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/40f5429b-951b-411f-8768-dcdbab4c790c ## Documents - https://www.contractsfinder.service.gov.uk/Notice/40f5429b-951b-411f-8768-dcdbab4c790c 10th April 2018 - Early engagement notice on Contracts Finder - https://survey.clicktools.com/app/survey/go.jsp?iv=3scrnk458wrmr CCS Mystery Shopper new name Survey - https://www.gov.uk/government/publications/mystery-shopper-scope-and-remit If you would like to know more about the CCS Mystery Shopper Service ## Notice URLs - http://ccs.cabinetoffice.gov.uk/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-4f2247e4-0b0f-40fb-adbb-abc560eca1f8. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-4f2247e4-0b0f-40fb-adbb-abc560eca1f8.json.