---
title: "Format of the Future (2030)"
ocid: "ocds-b5fd17-4f4d83a2-b04c-4ae4-acaa-6307d9d9e4b6"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-4f4d83a2-b04c-4ae4-acaa-6307d9d9e4b6"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-4f4d83a2-b04c-4ae4-acaa-6307d9d9e4b6.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-4f4d83a2-b04c-4ae4-acaa-6307d9d9e4b6.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "Post Office Limited"
published: "2026-10-13"
---

# Format of the Future (2030)

Buyer: Post Office Limited  
Current stage: Award  
OCID: ocds-b5fd17-4f4d83a2-b04c-4ae4-acaa-6307d9d9e4b6

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## Summary

Post Office commissioned specialist strategic design consultancy to shape the future role and purpose of its branch network, as part of a programme to modernise and refresh approximately 9,500 branches by 2030. The work covers a future network strategy, customer propositions and journeys, branch format concepts, future service opportunities, design-intent documentation and a framework for measuring success. The resulting strategic blueprint is intended to guide future branch, customer-experience, technology and operational change programmes. This is a design support service for Post Office, with delivery in the United Kingdom.

The procurement is complete and has been awarded to Quinine Design Ltd. Post Office used a selective competitive call-off from its Branch Assessment and Design & Shop-fit and Signage framework. The award date was 22 September 2026, and the contract runs from 22 September to 31 December 2026. The awarded value is £120,000 excluding VAT. The requirement was presented as suitable for small and medium-sized enterprises. The competition closed on 21 August 2026. The published information does not set out a separate scoring breakdown or detailed evaluation criteria.

This award shows demand for strategic design consultancy that can connect branch-network strategy with customer experience, physical formats, services and operational and technology change. To be credible when this requirement next reaches the market, a supplier would need to demonstrate the ability to develop a coherent long-term network vision, translate it into practical branch concepts and customer journeys, define design intent, and establish measurable outcomes. The work calls for strategic thinking as well as design capability: recommendations must provide a blueprint that can align several strands of future investment and change. Post Office used a competitive call-off from its own branch assessment, design, shop-fit and signage framework, so relevant framework access and experience delivering this kind of integrated consultancy would be commercially pertinent. The programme’s network-wide modernisation context indicates a substantial, multi-branch challenge.

## Notice

Post Office is undertaking a programme to modernise and refresh approximately 9,500 branches by 2030. To support future investment decisions, the business identified a requirement for specialist strategic design consultancy services to define the long-term role and purpose of the Post Office network and develop future branch concepts. The requirement includes development of: * Future network strategy * Customer propositions and journeys * Branch format concepts * Future service opportunities * Design intent documentation * Future success measurement framework The output will provide a strategic blueprint against which future branch, customer experience, technology and operational change programmes can align. Additional information: Values included in this notice are excluding VAT. This award was carried out as a Competitive Call Off from Post Office's own Framework - Branch Assessment and Design & Shop-fit and Signage Framework which commenced 1st July 2024.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/438f3c00-c2fe-427a-b512-ad23c737e3bf |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 Oct 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 22 Sep 2026 |
| Contract period | 22 Sep 2026 - 31 Dec 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £120,000 |
| Lots value | Not specified |
| Awards value | £120,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | Post Office Limited |
| Locality | LONDON |
| Postcode area | Central London |
| Postcode | EC2V 7ER |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | City of London |
| Electoral ward | Bassishaw |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | Quinine Design Limited |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79933000 - Design support services

## Release History

- 13 Oct 2026 at 12:31 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/438f3c00-c2fe-427a-b512-ad23c737e3bf

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/438f3c00-c2fe-427a-b512-ad23c737e3bf
  13th October 2026 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-4f4d83a2-b04c-4ae4-acaa-6307d9d9e4b6. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-4f4d83a2-b04c-4ae4-acaa-6307d9d9e4b6.json.